RealReal

2 weeks ago

Customer Experience Specialist (Sales Associate) - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Drive revenue and deliver exceptional customer experiences in a fast-paced retail boutique. Engage customers with suggestive selling and deep product knowledge to exceed daily sales goals, perform proactive outreach, and educate buyers and consignors on the circular economy mission. Manage consignment drop-offs, quality control of luxury items, and resolve consignor inquiries while supporting boutique standards, merchandising, and store readiness.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Actively engage customers through suggestive selling and product knowledge to exceed daily sales goals.
•Perform daily outreach to drive consistent traffic and repeat business.
•Manage consignment drop-off, set expectations for process and valuation, and address consignor inquiries to maintain loyalty.
•Review and catalog luxury items for shipment, ensuring each item meets TRR standards.
•Maintain boutique standards through merchandising/replenishment and support opening/closing procedures for store readiness.

Pay and Benefits

Salary: USD 21 - 25 hourly

Equity and Bonus:Equity

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

•1+ years of retail experience in a customer or business-facing role.
•Ability to work flexible hours, including holidays, evenings, and weekends.
•Dedication to delivering an elevated experience for customers and employees.
•Strong problem-solving and organizational/time management skills to balance competing priorities.
•Maintain a positive, friendly demeanor and represent the TRR brand with integrity and professionalism, staying calm in “grey areas” of retail.

Experience:1+ yearsRetailLuxuryConsignment

Skills:Customer serviceSuggestive sellingProblem-solvingOrganizational skillsTime managementProfessionalismAdaptability

Tech Stack:Google SuiteSalesforceMac iOSIOS

Company Brief

RealReal

Industry: Online Marketplaces

Website

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RealReal

2 weeks ago

Customer Experience Specialist (Sales Associate) - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Actively engage customers through suggestive selling and product knowledge to exceed daily sales goals.
•Perform daily outreach to drive consistent traffic and repeat business.
•Manage consignment drop-off, set expectations for process and valuation, and address consignor inquiries to maintain loyalty.
•Review and catalog luxury items for shipment, ensuring each item meets TRR standards.
•Maintain boutique standards through merchandising/replenishment and support opening/closing procedures for store readiness.

Pay and Benefits

Salary: USD 21 - 25 hourly

Equity and Bonus:Equity

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

•1+ years of retail experience in a customer or business-facing role.
•Ability to work flexible hours, including holidays, evenings, and weekends.
•Dedication to delivering an elevated experience for customers and employees.
•Strong problem-solving and organizational/time management skills to balance competing priorities.
•Maintain a positive, friendly demeanor and represent the TRR brand with integrity and professionalism, staying calm in “grey areas” of retail.

Experience:1+ yearsRetailLuxuryConsignment

Skills:Customer serviceSuggestive sellingProblem-solvingOrganizational skillsTime managementProfessionalismAdaptability

Tech Stack:Google SuiteSalesforceMac iOSIOS

Company Brief

RealReal

Industry: Online Marketplaces

Website