Dandy

2 months ago

Customer Experience - Dental Lab Technician - Fixed (UK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join Dandy as a Customer Experience Lab Technician to support clinicians in real-time, refine dental case designs, and translate clinical feedback into production outcomes. You’ll collaborate with doctors, provide live technical support across phone, chat, and video, and act as a liaison between clinicians and lab teams in a fast-growing, fully-digital dental lab environment.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Laboratory & Clinical Operations

Seniority: Mid level

Key Responsibilities

•Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes.
•Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues and clarify workflows.
•Facilitate Cross-Functional Communication: Liaise between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
•Build clinician confidence in digital tools by offering expert guidance on complex cases and best design practices.
•Manage multiple complex conversations while maintaining high quality and meeting deadlines in a fast-growing fully-digital lab environment.

Pay and Benefits

Perks:Health InsuranceDentalRetirement SavingsPaid Leave

Key Requirements

•3+ years in a dental technician role.
•2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
•Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
•Technologically adept with the ability to learn and navigate dental design platforms quickly.
•Excellent verbal and written communication with the ability to translate clinical and technical feedback into actionable insights.

Experience:3+ yearsDentalHealthcare

Skills:CommunicationEmpathyProblem-solvingRelationship-buildingTime-management

Tech Stack:3Shape CAD/CAMCAD/CAMImplant systemsScan bodiesDigital dentistry

Company Brief

Dandy

Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Seed

Headquarters: New York, United States

Founded: 2016

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Dandy

2 months ago

Customer Experience - Dental Lab Technician - Fixed (UK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Laboratory & Clinical Operations

Seniority: Mid level

Key Responsibilities

•Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes.
•Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues and clarify workflows.
•Facilitate Cross-Functional Communication: Liaise between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
•Build clinician confidence in digital tools by offering expert guidance on complex cases and best design practices.
•Manage multiple complex conversations while maintaining high quality and meeting deadlines in a fast-growing fully-digital lab environment.

Pay and Benefits

Perks:Health InsuranceDentalRetirement SavingsPaid Leave

Key Requirements

•3+ years in a dental technician role.
•2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
•Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
•Technologically adept with the ability to learn and navigate dental design platforms quickly.
•Excellent verbal and written communication with the ability to translate clinical and technical feedback into actionable insights.

Experience:3+ yearsDentalHealthcare

Skills:CommunicationEmpathyProblem-solvingRelationship-buildingTime-management

Tech Stack:3Shape CAD/CAMCAD/CAMImplant systemsScan bodiesDigital dentistry

Company Brief

Dandy

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Seed

Headquarters: New York, United States

Founded: 2016

Glassdoor: 3.4

Website LinkedIn Glassdoor