ByteDance

6 days ago

Customer Success Manager - BytePlus - London, UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 53 minutes agoStatus: Live

Job Summary

Own the post-sales relationship for BytePlus’s most valued enterprise customers across Europe, serving as the primary technical point of contact for escalations and technical guidance. Help customers realize value from BytePlus AI and cloud solutions by driving AI adoption, deployment best practices, and API optimization. Plan and execute onboarding, deployment, and expansion projects, and contribute thought leadership through technical documentation and industry insights.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain long-term relationships with key customer stakeholders and act as the primary contact for technical issues and escalations.
•Provide technical guidance during the post-sales phase by translating customer business scenarios into product application best practices.
•Drive AI adoption and value realization by guiding customers through AI model deployment, API optimization, and use case expansion.
•Collaborate with customers to plan and deliver onboarding, deployment, and expansion projects, monitoring progress and providing updates.
•Stay current on AI and cloud technologies and contribute best practices, industry insights articles, and technical documentation.

Key Requirements

•5+ years of experience as a Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager.
•Experience with AI or cloud products from major technology providers.
•Experience working with digital-native businesses, software vendors, and system integrators across multiple verticals (e-commerce, media, entertainment, gaming, education).
•Hands-on experience supporting, improving, or implementing generative AI/LLM products (e.g., model-as-a-service, foundation models, open-source AI agents, AI coding agents).
•Strong communication skills to engage effectively with both technical and executive stakeholders.

Experience:AICloudEnterpriseDigital-native businessesE-commerceGamingEducation

Skills:CommunicationStakeholder managementCustomer relationship managementTechnical problem-solvingProject coordination

Tech Stack:AICloudGenerative AILLM platformsLLMsAPI optimizationAI model deploymentModel-as-a-serviceFoundation modelsOpen-source AI agentsAI coding agents

Company Brief

ByteDance

Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn

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ByteDance

6 days ago

Customer Success Manager - BytePlus - London, UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 53 minutes agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain long-term relationships with key customer stakeholders and act as the primary contact for technical issues and escalations.
•Provide technical guidance during the post-sales phase by translating customer business scenarios into product application best practices.
•Drive AI adoption and value realization by guiding customers through AI model deployment, API optimization, and use case expansion.
•Collaborate with customers to plan and deliver onboarding, deployment, and expansion projects, monitoring progress and providing updates.
•Stay current on AI and cloud technologies and contribute best practices, industry insights articles, and technical documentation.

Key Requirements

•5+ years of experience as a Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager.
•Experience with AI or cloud products from major technology providers.
•Experience working with digital-native businesses, software vendors, and system integrators across multiple verticals (e-commerce, media, entertainment, gaming, education).
•Hands-on experience supporting, improving, or implementing generative AI/LLM products (e.g., model-as-a-service, foundation models, open-source AI agents, AI coding agents).
•Strong communication skills to engage effectively with both technical and executive stakeholders.

Experience:AICloudEnterpriseDigital-native businessesE-commerceGamingEducation

Skills:CommunicationStakeholder managementCustomer relationship managementTechnical problem-solvingProject coordination

Tech Stack:AICloudGenerative AILLM platformsLLMsAPI optimizationAI model deploymentModel-as-a-serviceFoundation modelsOpen-source AI agentsAI coding agents

Company Brief

ByteDance

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn