Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Understand customer needs and recommend tailored solutions using consultative selling, while handling objections professionally and maintaining accurate CRM records. Meet daily, weekly, and monthly sales targets and ensure compliance with scripts, quality, and process standards in a work-from-office, night-shift schedule.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Understand customer needs and recommend tailored solutions using consultative selling, while handling objections professionally and maintaining accurate CRM records. Meet daily, weekly, and monthly sales targets and ensure compliance with scripts, quality, and process standards in a work-from-office, night-shift schedule.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •1–2 years of experience (freshers welcome), with BPO or sales experience preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy to understand and recommend tailored solutions.
  • •Basic system/CRM handling and ability to handle rejection with resilience.
Experience:1-2 yearsBPOSales
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn