Customer Care Representative

Samsonite
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-focused","Problem-solving","Attention to detail","Confidentiality","Independent decision-making"]

Handle high-volume inbound and outbound customer inquiries for TUMI, supporting customers via phone, email, and text. Provide product information, resolve issues through research and escalation when needed, and document interactions using standard operating procedures. Process orders to meet service expectations while ensuring timely, appropriate resolution and maintaining customer confidentiality. Also supports eCommerce goals and daily operations in an on-site distribution/maintenance environment.

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FursaFursa
Samsonite
Samsonite
3 days ago

Customer Care Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle high-volume inbound and outbound customer inquiries for TUMI, supporting customers via phone, email, and text. Provide product information, resolve issues through research and escalation when needed, and document interactions using standard operating procedures. Process orders to meet service expectations while ensuring timely, appropriate resolution and maintaining customer confidentiality. Also supports eCommerce goals and daily operations in an on-site distribution/maintenance environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer customer calls promptly, politely, and professionally using proper telephone etiquette.
  • •Handle customer inquiries via telephone, email, and text, including follow-up calls when needed.
  • •Document all call information according to standard operating procedures.
  • •Resolve customer problems by clarifying issues, researching answers, implementing solutions, and escalating unresolved problems.
  • •Process orders and ensure customer issues are resolved timely within company guidelines while keeping customer information confidential.

Key Requirements

  • •Some customer service or call center experience preferred.
  • •High school diploma or GED.
  • •Must be able to read, write and understand written English.
  • •Proficient typing and computer skills.
  • •Ability to handle customer inquiries and make day-to-day independent decisions.
Education:Bachelor's
Skills:Customer-focusedProblem-solvingAttention to detailConfidentialityIndependent decision-making
Languages:English
Tech Stack:EmailTextComputer skillsTyping

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn