Senior Forward Deployed Engineer

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Problem-solving"]

Senior Forward Deployed Engineer at Intercom working closely with strategic customers to design, build, and implement AI-driven Fin solutions; you’ll interact with R&D, influence roadmap, and collaborate with GTM teams to translate customer use cases into scalable, production-ready outcomes while traveling on-site to deepen relationships.

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FursaFursa
Intercom
Intercom
9 months ago

Senior Forward Deployed Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Senior Forward Deployed Engineer at Intercom working closely with strategic customers to design, build, and implement AI-driven Fin solutions; you’ll interact with R&D, influence roadmap, and collaborate with GTM teams to translate customer use cases into scalable, production-ready outcomes while traveling on-site to deepen relationships.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
  • •Embed deeply with strategic customers to understand their business challenges and technical requirements in detail; provide insight to achieve outstanding results with Fin.
  • •Work hands-on with customers’ technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.
  • •Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.
  • •Contribute to and evolve the Forward Deployed Engineering function; codify best practices and share insights from customer engagements to scale and grow.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPensionEquityLife InsuranceRemote WorkPaid LeaveMaternity LeaveCycle-to-workMeal Allowance

Key Requirements

  • •Built an exciting SaaS product in previous roles; bonus if you’re a former founder or early engineer at a startup
  • •Interest in AI/ML; ability to quickly understand novel problems, capabilities, architectures, trade-offs and limitations
  • •Strong cross-functional collaboration; ability to navigate organizational boundaries to achieve outcomes for customers and Intercom
  • •Deep knowledge of a high-level programming language (e.g., JavaScript, Python, Ruby) and ability to learn new languages quickly
  • •Proven ability to prototype and ship software fast with high quality and focus on business goals and outcomes
Experience:SaaSAIStartupR&DCustomer success
Skills:CommunicationCollaborationProblem-solving
Languages:English
Tech Stack:JavaScriptPythonRubyREST APIsAI/ML

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn