L1 Pre-Sales Support (PLG)

Wati
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Multitasking","Prioritization","Problem-solving","Customer-first"]

Support inbound and outbound sales-led conversations to engage high-intent leads and drive product adoption. Qualify prospects based on use case, urgency, deal size, and fit, and build sales pipeline opportunities through outreach and warm lead activation. Conduct product walkthroughs and demos, answer inquiries via chat/tickets, and maintain accurate CRM/ticket tracking. Collaborate with Sales, Product, Onboarding, and Support while staying current on AI capabilities, workflows, APIs, and integrations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wati
Wati
3 months ago

L1 Pre-Sales Support (PLG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support inbound and outbound sales-led conversations to engage high-intent leads and drive product adoption. Qualify prospects based on use case, urgency, deal size, and fit, and build sales pipeline opportunities through outreach and warm lead activation. Conduct product walkthroughs and demos, answer inquiries via chat/tickets, and maintain accurate CRM/ticket tracking. Collaborate with Sales, Product, Onboarding, and Support while staying current on AI capabilities, workflows, APIs, and integrations.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement.
  • •Support sales by generating and qualifying outbound leads and building sales pipeline opportunities.
  • •Understand prospect use cases, requirements, pain points, and urgency; qualify leads based on fit and deal context.
  • •Conduct product walkthroughs and demos for prospective customers.
  • •Respond to inquiries via chat and tickets, maintain CRM/ticket tracking, and collaborate across Sales, Product, Onboarding, and Support.

Key Requirements

  • •2-4 years of experience in pre-sales, product support, technical support, customer support, SDR/BDR, or similar customer-facing roles in a SaaS/software company.
  • •Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations.
  • •Strong understanding of APIs, webhooks, automation workflows, or technical product integrations.
  • •Ability to qualify leads and identify customer requirements effectively.
  • •Excellent English communication skills; AI proficiency mandatory; experience with demos/walkthroughs is preferred.
Experience:2-4 yearsSaaS
Skills:CommunicationMultitaskingPrioritizationProblem-solvingCustomer-first
Languages:English
Tech Stack:WhatsAppInstagramFacebookTikTokSMSAPIsWebhooksCRMAutomation workflowsIntegrationsAI

Company Brief

Wati
Provides a WhatsApp-based customer engagement platform that helps businesses manage sales, support, and marketing conversations in one shared inbox. The product includes automation, broadcasts, chatbots, and team collaboration tools for messaging-led workflows.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Hong Kong, Hong Kong
Founded: 2018
WebsiteLinkedIn