Team Leader, Housekeeping

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsEducation: certificationSkills: ["Leadership","Attention to detail","Communication","Time management","Problem-solving"]

Supervise daily guest room cleaning to meet brand cleanliness standards and ensure smooth housekeeping operations. Perform routine room inspections, manage room status communication with Front Office, and maintain compliance with SOPs, safety, hygiene, and environmental sustainability policies. Lead shift briefings, assign duties, coach attendants, monitor productivity and quality, and handle guest concerns with confident service recovery. Support scheduling, inventory/par stock management, equipment upkeep, and lost & found/key logging.

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Kerzer International
Kerzer International
3 days ago

Team Leader, Housekeeping

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: Just nowStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Supervise daily guest room cleaning to meet brand cleanliness standards and ensure smooth housekeeping operations. Perform routine room inspections, manage room status communication with Front Office, and maintain compliance with SOPs, safety, hygiene, and environmental sustainability policies. Lead shift briefings, assign duties, coach attendants, monitor productivity and quality, and handle guest concerns with confident service recovery. Support scheduling, inventory/par stock management, equipment upkeep, and lost & found/key logging.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Supervise daily room cleaning activities to meet brand cleanliness standards.
  • •Conduct routine inspections and report defects across rooms, fixtures, amenities, and equipment.
  • •Follow opening/closing procedures and ensure accurate room status communication with Front Office and related departments.
  • •Ensure compliance with housekeeping SOPs, including correct handling, security, and logging of keys and lost & found items.
  • •Assign duties, monitor performance, conduct pre-shift briefings, coach attendants, and address guest concerns with escalation when needed.

Key Requirements

  • •Diploma in Hotel Management or a relevant hospitality qualification.
  • •Certified housekeeping training or vocational hospitality courses (preferred).
  • •Minimum 2 years’ experience in a housekeeping supervisory or team leader role.
  • •Previous exposure to order taking and laundry operations is an advantage.
  • •Strong leadership, attention to detail, and commitment to cleanliness standards.
Experience:2+ yearsLuxury hotel
Education:Certification / Diploma in Hotel Management
Skills:LeadershipAttention to detailCommunicationTime managementProblem-solving
Certifications:Housekeeping training
Tech Stack:Basic computer systemsHousekeeping applications

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn