Ügyfélszolgálati ügyintéző (Budapest, HU, 1087)

Allianz
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer-centricity","Empathy","Communication","Problem-solving","Stress tolerance"]

Deliver end-to-end customer service from the central customer service office, including handling customer complaints through investigation and resolution. Partner closely with internal teams to ensure continuous communication and effective problem-solving. Use everyday computer skills (MS Word, Excel, PowerPoint) and support digital/online solutions, including basic familiarity with modern AI tools such as ChatGPT. Work in a hybrid setup with a focus on stable, reliable service.

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FursaFursa
Allianz
Allianz
19 hours ago

Ügyfélszolgálati ügyintéző (Budapest, HU, 1087)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Deliver end-to-end customer service from the central customer service office, including handling customer complaints through investigation and resolution. Partner closely with internal teams to ensure continuous communication and effective problem-solving. Use everyday computer skills (MS Word, Excel, PowerPoint) and support digital/online solutions, including basic familiarity with modern AI tools such as ChatGPT. Work in a hybrid setup with a focus on stable, reliable service.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve customers end-to-end who arrive at the central customer service office.
  • •Handle customer complaints by investigating and finding solutions.
  • •Maintain continuous contact and collaborate with related internal departments.
  • •Support customer service operations using digital/online solutions and tools.
  • •Apply accurate, precise work practices in day-to-day customer interactions.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceLife InsuranceAnnual BonusEquityPension Contribution

Key Requirements

  • •Minimum secondary education and a dependent insurance distribution authority exam (függő biztosításközvetítő hatósági vizsga).
  • •2+ years of relevant professional experience in a customer-facing/account interaction area.
  • •User-level computer skills in MS Word, Excel, and PowerPoint for daily/systematic use.
  • •English proficiency at an intermediate level, both spoken and written.
  • •Customer-oriented, empathetic approach with strong communication, problem-solving, stress tolerance, and attention to detail.
Experience:2+ years
Education:High School
Skills:Customer-centricityEmpathyCommunicationProblem-solvingStress tolerance
Certifications:Függő biztosításközvetítő hatósági vizsga
Languages:EnglishGerman
Tech Stack:MS WordExcelPowerPointChatGPT

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn