1 day ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide advanced escalation and product support for Akamai’s Security Group and Zero Trust Security platform, ensuring application and network performance. You’ll support tier 3 escalations, resolve issues not handled by lower tiers, deliver workarounds for defects, and develop scripts for custom configurations. Partner with R&D and PM to analyze software issues and prioritize fixes, while contributing to the knowledge base through product training and expertise.

Location: São Paulo

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Support tier 3 technical support escalations and provide product knowledge expertise.
•Resolve issues that cannot be brought to resolution by lower support tiers.
•Provide workarounds to mitigate product defects.
•Develop scripts for custom configurations and solutions.
•Analyze software issues and work with R&D and PM to prioritize and schedule fixes, and contribute to the knowledge base through product training.

Key Requirements

•Have a degree in Computer Science (or similar) and 5+ years of experience in a technical support position.
•Have 3+ years as an escalation engineer within L3/L4 support groups, supporting cloud-based solutions/SaaS.
•Understand TCP/IP, HTTP/S, and DNS, and be able to troubleshoot using tools such as Wireshark, browser developer tools, Fiddler, and log collectors (Kibana).
•Have experience with authentication schemes including SAML, Kerberos, NTLM, OIDC, and OAuth2.
•Have experience with Linux systems, networking, and scripting (Python / API), plus familiarity with NGINX.

Experience:3+ yearsSaaSCloud-based solutions

Skills:TroubleshootingCollaborationTechnical support

Tech Stack:Zero Trust SecurityTCP/IPHTTP/SDNSWiresharkFiddlerKibanaSAMLKerberosNTLMOIDCOAuth2VMwareAWSAzureGCELinuxPythonAPINGINX

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn

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Akamai Technologies

1 day ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Support tier 3 technical support escalations and provide product knowledge expertise.
•Resolve issues that cannot be brought to resolution by lower support tiers.
•Provide workarounds to mitigate product defects.
•Develop scripts for custom configurations and solutions.
•Analyze software issues and work with R&D and PM to prioritize and schedule fixes, and contribute to the knowledge base through product training.

Key Requirements

•Have a degree in Computer Science (or similar) and 5+ years of experience in a technical support position.
•Have 3+ years as an escalation engineer within L3/L4 support groups, supporting cloud-based solutions/SaaS.
•Understand TCP/IP, HTTP/S, and DNS, and be able to troubleshoot using tools such as Wireshark, browser developer tools, Fiddler, and log collectors (Kibana).
•Have experience with authentication schemes including SAML, Kerberos, NTLM, OIDC, and OAuth2.
•Have experience with Linux systems, networking, and scripting (Python / API), plus familiarity with NGINX.

Experience:3+ yearsSaaSCloud-based solutions

Skills:TroubleshootingCollaborationTechnical support

Tech Stack:Zero Trust SecurityTCP/IPHTTP/SDNSWiresharkFiddlerKibanaSAMLKerberosNTLMOIDCOAuth2VMwareAWSAzureGCELinuxPythonAPINGINX

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn