Appraisal Specialist

Deliver exceptional customer service while guiding car sellers through CarMax’s appraisal process. Build rapport quickly, explain how appraisals work, and communicate in person and by phone to understand customer motivations and follow up with undecided sellers. Manage appraisal steps—from discovery through presenting offers—while accurately collecting and entering data, resolving objections, and maintaining composure in fast-paced, high-pressure situations.