Appraisal Specialist

CarMax
Maryland
Workplace: OnsitePart timeUSD 16.01 - 16.01 hourlyFunction: Communications, PR & CommunitySkills: ["Communication","Listening","Attention to detail","Multitasking","Organization"]

Deliver exceptional customer service while guiding customers through the CarMax vehicle appraisal process. Build rapport, explain the appraisal steps, and follow up with undecided sellers through in-person and phone communication. Accurately collect and enter data to support precise offers, handle objections with composure, and help achieve store Appraisal Buy goals. Ensure compliance with CarMax EH&S requirements and keep the work area clean and orderly.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 months ago

Appraisal Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver exceptional customer service while guiding customers through the CarMax vehicle appraisal process. Build rapport, explain the appraisal steps, and follow up with undecided sellers through in-person and phone communication. Accurately collect and enter data to support precise offers, handle objections with composure, and help achieve store Appraisal Buy goals. Ensure compliance with CarMax EH&S requirements and keep the work area clean and orderly.
Location: Maryland
Workplace: Onsite
Employment Type: Part time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Deliver outstanding customer service throughout every interaction.
  • •Build rapport with customers and explain the CarMax appraisal process confidently.
  • •Communicate in-person and by phone to understand customer motivations and follow up with undecided sellers.
  • •Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
  • •Collect and input appraisal data accurately while maintaining composure under pressure and following EH&S requirements.

Pay and Benefits

Salary: USD 16.01 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •Ability to deliver exceptional customer service in a dynamic environment.
  • •Strong attention to detail for reading, interpreting, and transcribing data accurately.
  • •Ability to multitask and stay organized in a fast-paced setting.
  • •Excellent verbal communication and listening skills for engaging with customers and team members.
  • •Completion of CarMax training and participation in scheduled meetings.
Skills:CommunicationListeningAttention to detailMultitaskingOrganization

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn