Global Software Support Engineer I

Applied Materials
Austin
Workplace: OnsiteFull timeUSD 70,000 - 95,500 annuallyFunction: Product ManagementSkills: ["Communication","Motivation","Teamwork","Self-management","Problem-solving"]

Provide low-complexity resolution and analysis for Applied Materials equipment software application and system issues with some supervision. Support customers through a software ticketing process, assist field engineers by analyzing software issues reported on customer tools, and apply beginner-level knowledge of BU product and troubleshooting practices. Complete required product trainings and certifications, stay current on software documentation and release installation/upgrade instructions, and work within standardized procedures to meet delivery deadlines.

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Applied Materials
Applied Materials
2 days ago

Global Software Support Engineer I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide low-complexity resolution and analysis for Applied Materials equipment software application and system issues with some supervision. Support customers through a software ticketing process, assist field engineers by analyzing software issues reported on customer tools, and apply beginner-level knowledge of BU product and troubleshooting practices. Complete required product trainings and certifications, stay current on software documentation and release installation/upgrade instructions, and work within standardized procedures to meet delivery deadlines.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Resolve equipment software application and systems issues of low complexity with some supervision.
  • •Provide customer software support via a software ticketing system.
  • •Analyze software issues reported on customer tools by field engineers and align delivery with group objectives.
  • •Apply beginner-level understanding of BU product, system software, and troubleshooting tools/BKMs to meet work delivery requirements.
  • •Take required trainings and certifications and understand software documentation and installation/upgrade instructions for product releases.
Travel: Low travel

Pay and Benefits

Salary: USD 70,000 - 95,500 annually

Key Requirements

  • •Understand and resolve equipment software application and system issues of low complexity with some supervision.
  • •Provide customer software support via a software ticketing system.
  • •Assist in analysis of software issues reported on customer tools by field engineers.
  • •Demonstrate beginner-level understanding of BU product, system software, and software troubleshooting tools/BKMs plus required infrastructure.
  • •Complete required company trainings and certifications to gain specific product knowledge.
Experience:SemiconductorsMaterials science
Skills:CommunicationMotivationTeamworkSelf-managementProblem-solving

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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