Customer Support Standard

Alfalaval
Denmark
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer experience","Continuous improvement","Process ownership","Problem-solving","Communication","Teamwork","Quality focus"]

Help customers with questions and needs after orders are placed, handling requests from sales colleagues and customers across all post-order topics. Respond to urgent cases immediately, manage change requests and shipping instructions, and follow up on deliveries and export control when needed. Join a small, customer-focused team, communicate in fluent English and Danish, and bring a structured, continuous-improvement mindset to problem-solving and reliable follow-through.

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FursaFursa
Alfalaval
Alfalaval
2 days ago

Customer Support Standard

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Help customers with questions and needs after orders are placed, handling requests from sales colleagues and customers across all post-order topics. Respond to urgent cases immediately, manage change requests and shipping instructions, and follow up on deliveries and export control when needed. Join a small, customer-focused team, communicate in fluent English and Danish, and bring a structured, continuous-improvement mindset to problem-solving and reliable follow-through.
Location: Denmark
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Help customers with questions and needs after the order has been placed.
  • •Handle requests from sales colleagues and customers for post-order support.
  • •Handle urgent cases immediately.
  • •Manage change requests and shipping instructions.
  • •Follow up on deliveries and export control where needed; act as a problem solver to make things happen when required.

Key Requirements

  • •Create a superior customer experience with a strong focus on high quality and continuous improvement of processes.
  • •Use a structured, systematic approach with ownership of tasks, including investigating, driving process work, and continuous follow-up.
  • •Be open-minded and patient, with the ability to communicate in a way that supports customers and colleagues.
  • •Handle a mix of routine assignments and urgent issues while maintaining a high standard as a team player.
  • •Speak and write English fluently; also be fluent in Danish.
Skills:Customer experienceContinuous improvementProcess ownershipProblem-solvingCommunicationTeamworkQuality focus
Languages:EnglishDanish

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn