Sr. Manager Operations - Local Shops

Delivery Hero
Egypt
Workplace: OnsiteContractFunction: Business OperationsSkills: ["Communication","Collaboration","Analytical thinking","Relationship building","Execution focus"]

Lead and improve local NFV operations by managing vendor performance, optimizing processes, and building a strong local operations team. Own commercial and operational KPI performance, partner with the Head of NFV and Regional Ops to shape strategy and support initiatives, and collaborate with key accounts to drive insights. Execute local improvement projects using data analysis, continuously review processes for compliance and efficiency, and manage internal and outsourced content scanning teams.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Sr. Manager Operations - Local Shops

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and improve local NFV operations by managing vendor performance, optimizing processes, and building a strong local operations team. Own commercial and operational KPI performance, partner with the Head of NFV and Regional Ops to shape strategy and support initiatives, and collaborate with key accounts to drive insights. Execute local improvement projects using data analysis, continuously review processes for compliance and efficiency, and manage internal and outsourced content scanning teams.
Location: Egypt
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Own local NFV operational performance across commercial and operational KPIs.
  • •Partner with the Head of NFV to shape strategy and plans to achieve targets with regular reviews and reprioritization.
  • •Act as the local market operations stakeholder with Regional Ops—highlight opportunities and share initiatives.
  • •Collaborate with key accounts on performance and opportunities to build local market insights.
  • •Deliver and quantify local initiatives to improve operational metrics using data analysis, while simplifying processes and ensuring compliance.

Key Requirements

  • •5-6 years of working experience in a same or similar field.
  • •Direct line management experience to build relationships, motivate peers, and manage upwards.
  • •Ability to work with Tableau; knowledge of Excel and/or Looker is a plus.
  • •Strong analytical skills with the ability to support opinions with data and clear, well-structured cases.
  • •Execution-focused, results-driven approach with proven success in complex environments.
Skills:CommunicationCollaborationAnalytical thinkingRelationship buildingExecution focus
Languages:English
Tech Stack:TableauExcelLooker

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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