Agentic Service Design Architect - Digital Engineer (Birmingham, GB)

Atos
United Kingdom
Full timeFunction: Software EngineeringExperience: 6-10 yearsSkills: ["Structured thinking","Problem breakdown","Cross-functional collaboration","Logical reasoning","Bridging business processes and technical implementation"]

Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational design artifacts. Analyze ITSM, operational and business processes, model orchestration and decision trees, and ensure solutions meet governance, safety, and platform constraints. Collaborate with developers and architects to make designs implementable, and optimize agent flows for efficiency, reliability, and maintainability in enterprise environments.

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Atos
Atos
2 days ago

Agentic Service Design Architect - Digital Engineer (Birmingham, GB)

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Job Summary

Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational design artifacts. Analyze ITSM, operational and business processes, model orchestration and decision trees, and ensure solutions meet governance, safety, and platform constraints. Collaborate with developers and architects to make designs implementable, and optimize agent flows for efficiency, reliability, and maintainability in enterprise environments.
Location: United Kingdom
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyze service requirements across ITSM, operations, and business processes.
  • •Design agentic workflows and orchestration logic for service delivery.
  • •Define interaction models between agents, systems, and humans.
  • •Produce agent flow specifications and related design artifacts.
  • •Collaborate with developers and architects to ensure implementability and optimize flows for efficiency, reliability, and maintainability.

Pay and Benefits

Perks:PensionHealth InsuranceIncome ProtectionLife AssurancePaid LeaveFlex Benefits

Key Requirements

  • •Strong background in service design and/or process engineering, including structuring complex services into clear logical workflows.
  • •Experience with workflow modeling and orchestration/automation tools (e.g., BPMN).
  • •Ability to define logical flows and decision trees for agentic execution.
  • •Understanding of AI-assisted workflows and agent behavior modeling.
  • •Experience with ITSM processes such as incident, change, and problem management.
Experience:6-10 yearsEnterprise environmentsAutomation architectureProcess engineering
Skills:Structured thinkingProblem breakdownCross-functional collaborationLogical reasoningBridging business processes and technical implementation
Tech Stack:BPMNWorkflow modelingOrchestrationAutomation toolsN8nServiceNow

Eligibility

Security Clearance:SC

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn