DX Returns Manager

Own the end-to-end Parts Returns process for Philips Direct Export, safeguarding returns inventory and reducing financial exposure through SLA/KPI performance. Lead overdue returns reduction with Channel Partners and Markets, act as SME for Direct Export Returns and Logistics, and drive process standardization and continuous improvement. Use digital capabilities and AI to automate repetitive work, improve reporting and forecasting, and support data-driven decision-making while coordinating cross-region stakeholders.