DX Returns Manager

Philips
Netherlands
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Experience: 3-5 yearsEducation: bachelorsSkills: ["Customer focused","Analytical","Problem-solving","Communication","Continuous improvement mindset"]

Own the end-to-end Parts Returns process for Philips Direct Export, safeguarding returns inventory and reducing financial exposure through SLA/KPI performance. Lead overdue returns reduction with Channel Partners and Markets, act as SME for Direct Export Returns and Logistics, and drive process standardization and continuous improvement. Use digital capabilities and AI to automate repetitive work, improve reporting and forecasting, and support data-driven decision-making while coordinating cross-region stakeholders.

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FursaFursa
Philips
Philips
2 months ago

DX Returns Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live

Job Summary

Own the end-to-end Parts Returns process for Philips Direct Export, safeguarding returns inventory and reducing financial exposure through SLA/KPI performance. Lead overdue returns reduction with Channel Partners and Markets, act as SME for Direct Export Returns and Logistics, and drive process standardization and continuous improvement. Use digital capabilities and AI to automate repetitive work, improve reporting and forecasting, and support data-driven decision-making while coordinating cross-region stakeholders.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end Parts Returns process for Direct Export, safeguarding returns inventory and reducing financial exposure.
  • •Drive overdue returns reduction through Daily Management with Partners and Markets to achieve SLA and KPI targets.
  • •Act as SME for Direct Export Returns and Logistics processes, maintaining and improving work instructions and governance.
  • •Lead performance reporting and business insights, including weekly/monthly KPI reporting and country-specific analysis.
  • •Drive continuous improvement initiatives using Lean, Daily Management, and PRIDE, and represent Direct Export Returns in cross-functional governance forums.

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •3-5 years of experience in Customer Services, Supply Chain, or Logistics.
  • •Strong knowledge of Direct Export operations and Returns processes.
  • •Proven experience in process improvement, analytics, and stakeholder management.
  • •Strong financial and business acumen, with practical experience leveraging AI/digital transformation (highly desirable).
Experience:3-5 years
Education:Bachelor's
Skills:Customer focusedAnalyticalProblem-solvingCommunicationContinuous improvement mindset
Languages:English
Tech Stack:AIArtificial IntelligenceDigital solutionsAutomation

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn