Senior AI Deployment Consultant

Intercom
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Relationship building","Stakeholder management","Judgment","Adaptability"]

Lead end-to-end deployments of the Fin AI platform for Intercom’s largest, most complex customers. You’ll run discovery sessions, translate requirements into technical and project plans, and provide hands-on configuration across automation, workflows, and analytics. Partner with engineers to address integrations, data migrations, and security readiness while driving on-time, on-budget delivery and measuring time-to-value at scale.

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FursaFursa
Intercom
Intercom
3 days ago

Senior AI Deployment Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead end-to-end deployments of the Fin AI platform for Intercom’s largest, most complex customers. You’ll run discovery sessions, translate requirements into technical and project plans, and provide hands-on configuration across automation, workflows, and analytics. Partner with engineers to address integrations, data migrations, and security readiness while driving on-time, on-budget delivery and measuring time-to-value at scale.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end deployment programs for largest customers and act as primary point of contact.
  • •Manage scope, schedule, and budget, including discovery-to-delivery planning and keeping partners updated.
  • •Lead discovery sessions to understand complex customer requirements and translate them into actionable plans.
  • •Perform hands-on configuration of the Fin platform, including automation, workflows, and analytics, while coordinating readiness for integrations, migrations, and security.
  • •Drive operational precision with risk logs, structured reporting, escalation paths, and contribute to deployment methodology and templates.

Key Requirements

  • •5+ years in customer-facing implementation, deployment, or professional services roles, ideally in SaaS or AI technology.
  • •Experience delivering large, complex, multi-stakeholder projects on time and on budget with low escalation.
  • •Hands-on technical capability to configure platforms and understand APIs, data flows, and integration patterns.
  • •Exceptional communication and relationship-building skills to influence executives and technical stakeholders.
  • •Daily use of AI tooling to improve discovery, documentation, and customer asset creation; Intercom Helpdesk/Zendesk/Salesforce experience is a plus.
Experience:5+ yearsSaaSAI
Skills:CommunicationRelationship buildingStakeholder managementJudgmentAdaptability
Languages:English
Tech Stack:APIsIntegrationsData migrationsSecurity protocolsAutomationWorkflowsAnalyticsIntercom HelpdeskZendeskSalesforce

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn