Ondo Finance

6 days ago

Platform Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the front line for users of institutional blockchain and tokenized finance products, resolving product and account issues via live chat and support channels. Build deep expertise across supported platforms, troubleshoot root causes, and escalate technical problems to Engineering with clear reproduction steps. Improve customer experience by identifying recurring pain points and enhancing support processes, documentation, and knowledge bases as support volume grows.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide timely, high-quality customer support through live chat and other support channels for supported products.
•Troubleshoot customer issues and identify root causes whenever possible.
•Escalate technical issues to Engineering with clear documentation, relevant context, and reproduction steps.
•Develop deep knowledge of supported platforms, products, features, and customer workflows.
•Educate customers on functionality and best practices; maintain knowledge bases and support documentation.

Pay and Benefits

Equity and Bonus:Equity

Perks:MedicalVisionDentalPaid LeaveRemote Work

Key Requirements

•Approximately 5+ years of experience in customer support, technical support, or platform support.
•Experience supporting consumer-facing technology products or platforms.
•Excellent written communication to explain technical concepts clearly.
•Strong troubleshooting and problem-solving abilities in fast-paced environments.
•Ability to manage multiple customer conversations while maintaining a high service standard.

Experience:Customer supportTechnical supportPlatform supportFintechConsumer technologyCryptocurrency

Skills:Written communicationTroubleshootingProblem-solvingOwnershipCustomer-first mindset

Languages:English

Company Brief

Ondo Finance

Develops tokenized investment products and infrastructure to bring institutional-grade digital asset exposure to investors, combining on-chain protocols with regulated fund structures for yields, custody, and liquidity solutions.

Industry: Asset Management

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2020

Website LinkedIn

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Ondo Finance

6 days ago

Platform Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide timely, high-quality customer support through live chat and other support channels for supported products.
•Troubleshoot customer issues and identify root causes whenever possible.
•Escalate technical issues to Engineering with clear documentation, relevant context, and reproduction steps.
•Develop deep knowledge of supported platforms, products, features, and customer workflows.
•Educate customers on functionality and best practices; maintain knowledge bases and support documentation.

Pay and Benefits

Equity and Bonus:Equity

Perks:MedicalVisionDentalPaid LeaveRemote Work

Key Requirements

•Approximately 5+ years of experience in customer support, technical support, or platform support.
•Experience supporting consumer-facing technology products or platforms.
•Excellent written communication to explain technical concepts clearly.
•Strong troubleshooting and problem-solving abilities in fast-paced environments.
•Ability to manage multiple customer conversations while maintaining a high service standard.

Experience:Customer supportTechnical supportPlatform supportFintechConsumer technologyCryptocurrency

Skills:Written communicationTroubleshootingProblem-solvingOwnershipCustomer-first mindset

Languages:English

Company Brief

Ondo Finance

Industry: Asset Management

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2020

Website LinkedIn