Customer Success Manager

Canary Technologies
Germany
Workplace: OnsiteFull timeEUR 65,000 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Data-analysis","Problem-solving","Strategic-thinking"]

Own the post-onboarding in-life journey for hotel accounts, focusing on deep product adoption, health score improvement, and continuous value realization. Proactively manage adoption, retention, and advocacy while designing scalable post-implementation processes. Build cross-functional relationships across hotel operations, uncover cross-sell opportunities with Sales, and travel regionally for high-value accounts.

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Canary Technologies
Canary Technologies
2 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own the post-onboarding in-life journey for hotel accounts, focusing on deep product adoption, health score improvement, and continuous value realization. Proactively manage adoption, retention, and advocacy while designing scalable post-implementation processes. Build cross-functional relationships across hotel operations, uncover cross-sell opportunities with Sales, and travel regionally for high-value accounts.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the post-implementation in-life customer journey to drive retention and advocacy.
  • •Drive product adoption and value realization by monitoring usage and partnering with clients.
  • •Assess customer health metrics and develop proactive engagement to mitigate churn.
  • •Design and implement scalable in-life processes and workflows with EMEA CS leadership.
  • •Identify cross-sell and upsell opportunities and collaborate with Sales to grow account revenue.
Travel: Medium travel

Pay and Benefits

Salary: EUR 65,000 - 80,000 annually
Equity and Bonus:Equity
Perks:Travel AllowanceCanary Days

Key Requirements

  • •3+ years of Customer Success or Account Management experience in a B2B SaaS environment, specifically focused on post-onboarding account lifecycle, adoption, and retention.
  • •Native-level German and English (written and spoken).
  • •Strong hands-on experience with customer success, CRM, and AI platforms; experience using Gainsight, Salesforce, and Claude.
  • •Data literacy: able to manage KPIs, analyze customer health data, and translate metrics into actionable adoption strategies.
  • •Demonstrated ability to build scalable post-implementation processes and cross-functional relationships, with a hospitality/hotel operations focus.
Experience:3+ yearsHospitalitySaaSHotel operations
Skills:CommunicationRelationship-buildingData-analysisProblem-solvingStrategic-thinking
Languages:GermanEnglish
Tech Stack:GainsightSalesforceClaudeCRMData analytics

Company Brief

Canary Technologies
Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.
Industry: Facility Management
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