Canary Technologies

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Own the post-onboarding in-life journey for hotel accounts, focusing on deep product adoption, health score improvement, and continuous value realization. Proactively manage adoption, retention, and advocacy while designing scalable post-implementation processes. Build cross-functional relationships across hotel operations, uncover cross-sell opportunities with Sales, and travel regionally for high-value accounts.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the post-implementation in-life customer journey to drive retention and advocacy.
•Drive product adoption and value realization by monitoring usage and partnering with clients.
•Assess customer health metrics and develop proactive engagement to mitigate churn.
•Design and implement scalable in-life processes and workflows with EMEA CS leadership.
•Identify cross-sell and upsell opportunities and collaborate with Sales to grow account revenue.

Travel: Medium travel

Pay and Benefits

Salary: EUR 65,000 - 80,000 annually

Equity and Bonus:Equity

Perks:Travel AllowanceCanary Days

Key Requirements

•3+ years of Customer Success or Account Management experience in a B2B SaaS environment, specifically focused on post-onboarding account lifecycle, adoption, and retention.
•Native-level German and English (written and spoken).
•Strong hands-on experience with customer success, CRM, and AI platforms; experience using Gainsight, Salesforce, and Claude.
•Data literacy: able to manage KPIs, analyze customer health data, and translate metrics into actionable adoption strategies.
•Demonstrated ability to build scalable post-implementation processes and cross-functional relationships, with a hospitality/hotel operations focus.

Experience:3+ yearsHospitalitySaaSHotel operations

Skills:CommunicationRelationship-buildingData-analysisProblem-solvingStrategic-thinking

Languages:GermanEnglish

Tech Stack:GainsightSalesforceClaudeCRMData analytics

Company Brief

Canary Technologies

Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.

Industry: Facility Management

Website

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Canary Technologies

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the post-implementation in-life customer journey to drive retention and advocacy.
•Drive product adoption and value realization by monitoring usage and partnering with clients.
•Assess customer health metrics and develop proactive engagement to mitigate churn.
•Design and implement scalable in-life processes and workflows with EMEA CS leadership.
•Identify cross-sell and upsell opportunities and collaborate with Sales to grow account revenue.

Travel: Medium travel

Pay and Benefits

Salary: EUR 65,000 - 80,000 annually

Equity and Bonus:Equity

Perks:Travel AllowanceCanary Days

Key Requirements

•3+ years of Customer Success or Account Management experience in a B2B SaaS environment, specifically focused on post-onboarding account lifecycle, adoption, and retention.
•Native-level German and English (written and spoken).
•Strong hands-on experience with customer success, CRM, and AI platforms; experience using Gainsight, Salesforce, and Claude.
•Data literacy: able to manage KPIs, analyze customer health data, and translate metrics into actionable adoption strategies.
•Demonstrated ability to build scalable post-implementation processes and cross-functional relationships, with a hospitality/hotel operations focus.

Experience:3+ yearsHospitalitySaaSHotel operations

Skills:CommunicationRelationship-buildingData-analysisProblem-solvingStrategic-thinking

Languages:GermanEnglish

Tech Stack:GainsightSalesforceClaudeCRMData analytics

Company Brief

Canary Technologies

Industry: Facility Management

Website