Executive (Social Media)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Monitor and respond to customer interactions across social media and digital channels (including Facebook and Instagram), handling inquiries, requests, and complaints across multiple business lines. Follow approved response guidelines, tone of voice, SLAs, and scripts to ensure consistent, compliant communication. Escalate unresolved cases to internal teams, support promotional campaigns, and log interaction outcomes to identify trends and improve service quality.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Monitor and respond to customer interactions across assigned social media and digital channels, including Facebook and Instagram.
•Handle customer inquiries, requests, and complaints in a timely, professional, and customer-centric manner with follow-up and resolution.
•Escalate unresolved cases to internal teams using defined escalation procedures.
•Adhere to approved response guidelines, tone of voice, service-level agreements (SLAs), and pre-approved scripts.
•Log customer interactions and outcomes in assigned systems, and flag recurring issues or negative trends to the supervisor.

Key Requirements

•Bachelor’s degree in a related field.
•0-1 years of relevant experience.
•Strong written communication skills.
•Good customer handling and problem-solving skills.
•Ability to work under pressure and manage multiple conversations at once.

Education:Bachelor's

Skills:Strong written communicationCustomer handlingProblem-solvingAbility to work under pressureCustomer centricity

Tech Stack:FacebookInstagramWhatsApp

Company Brief

Raya Holding

Website

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Raya Holding

1 month ago

Executive (Social Media)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Monitor and respond to customer interactions across assigned social media and digital channels, including Facebook and Instagram.
•Handle customer inquiries, requests, and complaints in a timely, professional, and customer-centric manner with follow-up and resolution.
•Escalate unresolved cases to internal teams using defined escalation procedures.
•Adhere to approved response guidelines, tone of voice, service-level agreements (SLAs), and pre-approved scripts.
•Log customer interactions and outcomes in assigned systems, and flag recurring issues or negative trends to the supervisor.

Key Requirements

•Bachelor’s degree in a related field.
•0-1 years of relevant experience.
•Strong written communication skills.
•Good customer handling and problem-solving skills.
•Ability to work under pressure and manage multiple conversations at once.

Education:Bachelor's

Skills:Strong written communicationCustomer handlingProblem-solvingAbility to work under pressureCustomer centricity

Tech Stack:FacebookInstagramWhatsApp

Company Brief

Raya Holding

Website