Emerson

1 day ago

Customer Service Specialist with German - 2 years

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Manage customer orders from start to finish, ensuring accurate order entry, proactive issue resolution, and timely follow-ups. Respond to customer questions in German and English while coordinating with technical support and sales teams. You’ll apply contract review and pricing policies, check feasibility for export-related requests, collaborate with factories and logistics for on-time deliveries, and handle complaints and continuous improvement initiatives in line with quality standards.

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide consistent customer service across order management and fulfilment via channels such as telephone and mail.
•Ensure accurate information for efficient order entry and apply contract review, price policy (SOCX), and ITC without exception.
•Monitor the order book daily, anticipate delays/issues, and advise customers proactively.
•Check feasibility of customer requests including lead times, certificates, and export documents; coordinate with factories and logistics for timely deliveries.
•Handle customer complaints, coordinate resolutions with cross-functional teams, and support continuous improvement through shared issues and corrective actions.

Key Requirements

•Bachelor’s degree or equivalent experience in Business Administration or International Trade (preferred).
•Strong written and verbal communication skills in both German and English.
•Experience in commercial roles such as technical support, pricing, or sales.
•Attention to detail with a proactive approach and strong customer focus.
•Ability to manage multiple priorities and work effectively under time pressure.

Experience:2+ years

Education:Bachelor's

Skills:CommunicationAttention to detailProactive problem-solvingCustomer focusTime management

Languages:GermanEnglish

Tech Stack:OutlookEmailMicrosoft OfficeERP systems

Company Brief

Emerson

Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn

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Emerson

1 day ago

Customer Service Specialist with German - 2 years

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide consistent customer service across order management and fulfilment via channels such as telephone and mail.
•Ensure accurate information for efficient order entry and apply contract review, price policy (SOCX), and ITC without exception.
•Monitor the order book daily, anticipate delays/issues, and advise customers proactively.
•Check feasibility of customer requests including lead times, certificates, and export documents; coordinate with factories and logistics for timely deliveries.
•Handle customer complaints, coordinate resolutions with cross-functional teams, and support continuous improvement through shared issues and corrective actions.

Key Requirements

•Bachelor’s degree or equivalent experience in Business Administration or International Trade (preferred).
•Strong written and verbal communication skills in both German and English.
•Experience in commercial roles such as technical support, pricing, or sales.
•Attention to detail with a proactive approach and strong customer focus.
•Ability to manage multiple priorities and work effectively under time pressure.

Experience:2+ years

Education:Bachelor's

Skills:CommunicationAttention to detailProactive problem-solvingCustomer focusTime management

Languages:GermanEnglish

Tech Stack:OutlookEmailMicrosoft OfficeERP systems

Company Brief

Emerson

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn