Branch Service Executive (Teller) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Communication","Interpersonal","Customer service","Attention to detail","Problem-solving"]

Support branch operations by delivering quality counter service, handling teller transactions, and promoting banking services to customers. Emphasizes customer-centric service, referrals for financial products, and multi-channel engagement in a high-volume retail banking environment.

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HSBC
HSBC
6 months ago

Branch Service Executive (Teller) (Mongkok, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support branch operations by delivering quality counter service, handling teller transactions, and promoting banking services to customers. Emphasizes customer-centric service, referrals for financial products, and multi-channel engagement in a high-volume retail banking environment.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide quality service through efficient and customer-friendly counter transactions
  • •Support the excellent service delivery and ensure remarkable customer experience
  • •Deliver banking services and solutions by understanding customer needs and making appropriate referrals
  • •Support branch operations & services and adhere to relevant guidelines and procedures
  • •Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / Attained or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
  • •Strong service orientation with good interpersonal and communication skills
  • •Self-motivated, attentive to detail, eager to learn with positive attitude
  • •Strong level of customer centricity with change mind-set to cope with the on-going business transformation
  • •Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
Experience:BankingFinancial services
Education:Associate's
Skills:CommunicationInterpersonalCustomer serviceAttention to detailProblem-solving
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn