SR.Technical Support Engineer

Alation
Chennai
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Troubleshooting","Debugging","Customer support","Technical enablement","Problem-solving"]

Provide advanced technical support for the Alation Data Intelligence Platform, helping customers, partners, and prospects integrate successfully. Troubleshoot and debug complex, enterprise issues and act as an escalation point across customer and internal teams. Specialize in support areas as an SME, contribute to technical documentation and enablement sessions, and build lab setups to reproduce and resolve problems.

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FursaFursa
Alation
Alation
1 day ago

SR.Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide advanced technical support for the Alation Data Intelligence Platform, helping customers, partners, and prospects integrate successfully. Troubleshoot and debug complex, enterprise issues and act as an escalation point across customer and internal teams. Specialize in support areas as an SME, contribute to technical documentation and enablement sessions, and build lab setups to reproduce and resolve problems.
Location: Chennai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide advanced-level technical support to customers, partners, prospects, and other support engineers.
  • •Troubleshoot and debug complex issues and serve as an escalation point for customer and internal teams.
  • •Specialize in at least one support specialization area and act as a subject-matter expert (SME).
  • •Author, edit, and update support documentation such as KB articles, runbooks, and FAQs.
  • •Facilitate internal and external technical enablement sessions and build lab setups to replicate and resolve problems.

Key Requirements

  • •5+ years of experience as a support engineer providing enterprise software application support and a CS degree.
  • •Ability to work rotational shifts.
  • •Experience troubleshooting Linux and running shell commands.
  • •Strong relational database skills (Oracle/Postgres) with SQL required.
  • •Ability to diagnose and debug applications written in Java and/or Python, plus REST API experience.
Experience:5+ yearsEnterprise softwareData intelligence
Education:
Skills:TroubleshootingDebuggingCustomer supportTechnical enablementProblem-solving
Tech Stack:LinuxShell commandsOraclePostgresSQLJavaPythonWeb serversApacheNginxREST APIsJDBC driversElasticsearchNoSQLMongoDBHadoop ecosystemHiveHBaseRelational databases

Company Brief

Alation
Provides a data catalog and data intelligence platform that helps enterprises find, understand, trust, and use their data for analytics, governance, and BI initiatives.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Funding: Series D
Headquarters: Redwood City, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn