Head of Customer Engineering

AiPrise
San Jose
Workplace: OnsiteFull timeUSD 175,000 - 225,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Ownership","Customer advocacy","Engineering judgment","Translating requirements","Bias toward action"]

Lead the Forward Deployed Engineering (FDE) team at the intersection of customers and product, owning onboarding and integrations end to end to achieve faster time to first verification. Drive technical escalations, set the bar for customer-facing engineering, and build scalable playbooks, tooling, and a feedback loop from deployments into product roadmap decisions. Partner with founders on customer strategy, enterprise escalations, and critical incidents while enabling a self-serve experience for customers.

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AiPrise
AiPrise
4 weeks ago

Head of Customer Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Forward Deployed Engineering (FDE) team at the intersection of customers and product, owning onboarding and integrations end to end to achieve faster time to first verification. Drive technical escalations, set the bar for customer-facing engineering, and build scalable playbooks, tooling, and a feedback loop from deployments into product roadmap decisions. Partner with founders on customer strategy, enterprise escalations, and critical incidents while enabling a self-serve experience for customers.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead, grow, and level up the Forward Deployed Engineering (FDE) team across the customer base, defining standards and staffing by tier, complexity, and region.
  • •Own time to first verification by designing and running the end-to-end technical onboarding journey to live production for technical and non-technical customers.
  • •Serve as the strongest voice of the customer by building a structured feedback loop from the field into product and engineering with evidence-backed requirements.
  • •Ensure customer success through engineering by establishing correct integration patterns and scalable workflow design, and owning technical escalations end to end.
  • •Partner with founders on customer strategy and deployment models; represent customer engineering credibly and influence tooling, staffing, and service tiers.

Pay and Benefits

Salary: USD 175,000 - 225,000 annually

Key Requirements

  • •10+ years in solutions engineering, forward deployed engineering, sales engineering, or technical customer-facing leadership.
  • •Experience scaling a customer-facing engineering function from Series A to Series C B2B SaaS, infrastructure, or fintech environments.
  • •Proven track record building an FDE, solutions, or implementation function from scratch.
  • •Deep comfort with APIs, integrations, and enterprise technical sales cycles; ability to read code, debug integrations, and whiteboard architectures with customer teams.
  • •Ability to translate customer needs into product direction and hold your ground in roadmap debates.
Experience:5+ yearsB2B SaaSFintechInfrastructureRegtech
Skills:OwnershipCustomer advocacyEngineering judgmentTranslating requirementsBias toward action
Tech Stack:APIsIntegrationsAIPylonLinearIntercomZendeskSandbox validationWorkflow configuration

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AiPrise
AiPrise develops AI-driven software and services to help businesses automate workflows, extract actionable insights from data, and enhance decision-making using machine learning models and system integrations across enterprise environments.
Industry: Enterprise Software
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