NTT

4 months ago

MS Engineer L2, Data Centre Operations

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Maintain clients’ IT infrastructure as a Cross Technology Managed Services Engineer (L2), proactively monitoring, investigating, and resolving incidents and requests within SLAs. Manage work queues, update ServiceNow tickets, and prevent escalations by analyzing and logging issues. Execute and document changes with risk mitigation, audit ticket quality, support automation opportunities, handle client escalations, and assist with disaster recovery tests and functions.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Proactively monitor, identify, investigate, and resolve technical incidents and problems.
•Manage work queues and handle incidents/requests within agreed SLAs, updating tickets with actions taken.
•Execute changes with risk mitigation and contribute to change management with detailed documentation.
•Audit incident and request tickets for quality, recommend improvements, and identify automation tasks to improve efficiency.
•Handle client escalations professionally and support disaster recovery functions and tests when needed.

Key Requirements

•Moderate-level experience in managed services roles supporting cross-technology infrastructure.
•Knowledge of ticketing tools, preferably ServiceNow.
•Familiarity with ITIL processes and experience working with vendors and third parties.
•Proficiency in planning activities and projects while adapting to changing circumstances.
•Bachelor’s degree in IT/Computing or equivalent work experience.

Experience:Managed servicesData centers

Education:Bachelor's in IT/Computing

Skills:CommunicationCollaborationProblem-solvingWorking under pressureClient focus

Tech Stack:ServiceNowITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT