Customer Engineer - C1

Applied Materials
China
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Communication","Troubleshooting","Customer coordination","Problem-solving","Safety awareness"]

Serve as the direct customer liaison for installing, maintaining, and upgrading customer equipment. Troubleshoot issues using digital analytics and basic diagnostic techniques under guidance, then perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers to keep operations running smoothly and deliver exceptional service, with travel about 20%.

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Applied Materials
Applied Materials
1 week ago

Customer Engineer - C1

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the direct customer liaison for installing, maintaining, and upgrading customer equipment. Troubleshoot issues using digital analytics and basic diagnostic techniques under guidance, then perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers to keep operations running smoothly and deliver exceptional service, with travel about 20%.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] to install, maintain, and upgrade customer equipment.
  • •Use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance to address technical issues.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
  • •Fulfill additional duties as assigned.
Travel: Low travel

Pay and Benefits

Perks:Employee AssistanceTravel AllowanceLearning Budget

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •Basic mechanical aptitude and the ability to interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Effective written and verbal communication skills.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license and ability to obtain a passport if travel is required.
Education:Associate's
Skills:CommunicationTroubleshootingCustomer coordinationProblem-solvingSafety awareness
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsDigital multimetersElectrical schematicsMechanical schematics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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