OPERATIONS TECHNICIAN II - PUB SEC

Lumen
Virginia
Workplace: OnsiteFull timeUSD 63,954 - 85,272Function: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Customer-focused behavior","Troubleshooting","Proactive problem-solving","Teamwork"]

Work in a hands-on Network Operations Center environment supporting DHS and NCPS initiatives. Maintain fiber networks through installation, splicing, and testing, and provide technical support for routers, switches, servers, and firewalls. Troubleshoot faults and Tier 12 events, develop and follow work procedures, manage trouble tickets and escalations, and respond to customer inquiries with professionalism under 24x7 shift and on-call coverage.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Lumen
Lumen
1 day ago

OPERATIONS TECHNICIAN II - PUB SEC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Work in a hands-on Network Operations Center environment supporting DHS and NCPS initiatives. Maintain fiber networks through installation, splicing, and testing, and provide technical support for routers, switches, servers, and firewalls. Troubleshoot faults and Tier 12 events, develop and follow work procedures, manage trouble tickets and escalations, and respond to customer inquiries with professionalism under 24x7 shift and on-call coverage.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Maintain fiber networks including installation, splicing, and testing across multiple program networks.
  • •Provide hands-on technical support for routers, switches, servers, and firewalls in data center and office environments.
  • •Perform network troubleshooting and hardware troubleshooting, repair, and fault analysis.
  • •Develop and follow work procedures (MOPs), anticipate problems, and take proactive corrective action.
  • •Monitor, configure, and troubleshoot Tier 12 events and handle trouble tickets, customer interfaces, and escalations.

Pay and Benefits

Salary: USD 63,954 - 85,272
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •Communicate effectively with peers and customers.
  • •Be willing to work shift work with 24x7 coverage, weekends, holidays, and an on-call rotation.
  • •Familiar with Juniper (JunOS), Netscreen firewalls, SolarWinds, and Cisco networking hardware.
  • •Have experience with application-level firewalls (proxies).
  • •Hold an Active Top Secret (TS) clearance with ability to obtain a Top-Secret SCI (TSSCI).
Skills:CommunicationCustomer-focused behaviorTroubleshootingProactive problem-solvingTeamwork
Tech Stack:Fiber optic cableJuniper (JunOS)NetscreenSolarWindsCiscoApplication-level firewallsProxiesRoutersSwitchesServersFirewallsTier 12BGPVLANTrunkingACLsIPSecL2TPEnterprise LinuxVMware

Eligibility

Security Clearance:Top Secret (TS)Top-Secret SCI (TSSCI)

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn