Customer Service Representative

Work as a hybrid Customer Service Representative for the Engineered Fastening team, handling customer orders and inquiries through phone, email, fax, and online channels. Process orders and transactions in an order ship-and-bill system, coordinate with shipping and invoicing, ensure accurate pricing and delivery information, and proactively communicate with customers for repeat orders. Resolve complaints, escalate when needed, enter customer data changes, and help meet departmental goals.