Customer Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and manage the Alzira Snack & Confectionery Customer Service Representatives to deliver a customer-centric experience, strengthen customer loyalty, and ensure an “ease of doing business.” Partner with Operations/Supply Chain and Sales to ramp up new customers, support vendor managed inventory, forecasting, and demand planning, and drive improvements via CSAT, complaints analysis, and CI initiatives. Manage team capability through hiring, development, and performance reviews.

Location: Spain

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead Customer Service Representatives to execute business strategy and deliver customer experience.
•Build customer loyalty through proactive expectation ownership and innovative service solutions, including customer visits and voice-of-customer feedback.
•Partner with Operations/Supply Chain to review schedules, anticipate/mitigate issues, and support customer expectations.
•Support business development by understanding Sales and Supply Chain strategy and assisting new customer ramp-up.
•Drive CS improvements using complaint trend analysis, CSAT initiatives, CI initiatives, and KPI results across DIO and DIFOT.

Travel: Medium travel

Key Requirements

•At least 7 years’ experience in Customer Service or Supply Chain.
•Fully operational knowledge of Customer Service (CS), Supply Chain (SC), and logistics/warehouse processes.
•Uncompromising customer service mindset with analytical problem-solving and practical improvement identification.
•Team management experience including recruitment, development, retention, performance reviews, and annual objectives.
•Very good English and Spanish (Spanish absolute requirement).

Experience:7+ years

Skills:Customer-centric mindsetAnalytical problem-solvingOrganizational skillsStakeholder managementProactive planning

Languages:EnglishSpanish

Company Brief

Amcor

Industry: Printing & Packaging

Website

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Amcor

1 week ago

Customer Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead Customer Service Representatives to execute business strategy and deliver customer experience.
•Build customer loyalty through proactive expectation ownership and innovative service solutions, including customer visits and voice-of-customer feedback.
•Partner with Operations/Supply Chain to review schedules, anticipate/mitigate issues, and support customer expectations.
•Support business development by understanding Sales and Supply Chain strategy and assisting new customer ramp-up.
•Drive CS improvements using complaint trend analysis, CSAT initiatives, CI initiatives, and KPI results across DIO and DIFOT.

Travel: Medium travel

Key Requirements

•At least 7 years’ experience in Customer Service or Supply Chain.
•Fully operational knowledge of Customer Service (CS), Supply Chain (SC), and logistics/warehouse processes.
•Uncompromising customer service mindset with analytical problem-solving and practical improvement identification.
•Team management experience including recruitment, development, retention, performance reviews, and annual objectives.
•Very good English and Spanish (Spanish absolute requirement).

Experience:7+ years

Skills:Customer-centric mindsetAnalytical problem-solvingOrganizational skillsStakeholder managementProactive planning

Languages:EnglishSpanish

Company Brief

Amcor

Industry: Printing & Packaging

Website