Applications Managed Services Engineer (L2)

NTT
Pune
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Active listening","Problem solving","Troubleshooting","Change management"]

Ensure packaged application technologies (e.g., ERP and middleware) stay healthy by monitoring, investigating, and resolving incidents, service requests, and alerts. Handle second-line support of medium complexity while meeting SLAs, updating tickets, and logging incidents. Collaborate with other teams and clients, execute and document change management activities, support automation efforts, coach L1/L1 teams, lead initial escalations, and produce trend analysis for continuous improvement.

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FursaFursa
NTT
NTT
2 months ago

Applications Managed Services Engineer (L2)

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Last checked: 8 hours agoStatus: Live

Job Summary

Ensure packaged application technologies (e.g., ERP and middleware) stay healthy by monitoring, investigating, and resolving incidents, service requests, and alerts. Handle second-line support of medium complexity while meeting SLAs, updating tickets, and logging incidents. Collaborate with other teams and clients, execute and document change management activities, support automation efforts, coach L1/L1 teams, lead initial escalations, and produce trend analysis for continuous improvement.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Proactively monitor, investigate, and resolve application incidents, service requests, and alerts to keep operations stable.
  • •Provide second-line support for medium-complexity issues while meeting service level agreements (SLAs).
  • •Update tickets with resolution tasks and promptly log incidents, ensuring application services remain optimized.
  • •Coordinate with other teams and clients, extending support as needed and leading initial client escalations for operational issues.
  • •Execute change management activities carefully with proper documentation and contribute to trend analysis and disaster recovery support.

Key Requirements

  • •Hands-on experience managing platforms, including ERP, middleware, and other business-critical software.
  • •Moderate managed services experience, including knowledge of ticketing tools such as ServiceNow.
  • •Ability to handle multiple tasks and execute change management duties while leading troubleshooting processes.
  • •Ability to plan activities and adapt quickly to changing circumstances.
  • •Bachelor’s degree in information technology/computing or equivalent work experience.
Education:Bachelor's
Skills:CommunicationActive listeningProblem solvingTroubleshootingChange management
Tech Stack:ServiceNowERPMiddleware

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn