Account Manager - Retail

Deliveroo
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Relationship building","Communication","Negotiation","Data analysis","Collaboration"]

Own relationships with top UAE retail/non-food partners, managing onboarding, day-to-day support, and growth of partner performance on the Deliveroo platform. Drive business growth through reporting, cadence meetings, analysis, and improvement projects, while planning marketing and promotions. Ensure customers get an attractive value proposition across selection, pricing, promotions, and service levels. Partner with compliance, legal, and operations on best practices and execute site roll-outs.

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FursaFursa
Deliveroo
Deliveroo
1 day ago

Account Manager - Retail

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own relationships with top UAE retail/non-food partners, managing onboarding, day-to-day support, and growth of partner performance on the Deliveroo platform. Drive business growth through reporting, cadence meetings, analysis, and improvement projects, while planning marketing and promotions. Ensure customers get an attractive value proposition across selection, pricing, promotions, and service levels. Partner with compliance, legal, and operations on best practices and execute site roll-outs.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage relationships with top Retail/Non-food partners and become an expert in the space as the portfolio scales.
  • •Drive partner performance by owning portfolio growth through proactive reporting, business reviews, analysis, improvement projects, and identifying growth opportunities.
  • •Manage marketing and promotional planning for Retail/Non-Food partners as they scale on the platform.
  • •Develop and sustain an attractive customer value proposition across selection, promotions, pricing, and service levels.
  • •Coordinate with compliance, legal, and operations for best practices and own execution of site roll-outs as the proposition expands.

Key Requirements

  • •3-4 years of experience in an account management, business development/new business, or commercial role.
  • •Experience in working within the Retail and/or Pharmacy industry is required.
  • •Strong negotiation skills to drive mutual value for both partners and Deliveroo.
  • •Partner-obsessed with effective relationship building, organisation, and communication (face to face, video, phone, or email).
  • •Confidence working with and analysing data to identify performance improvements and make clear, actionable recommendations.
Experience:3-4 yearsRetailPharmacyBusiness developmentAccount managementData-drivenHigh-growth company
Skills:Relationship buildingCommunicationNegotiationData analysisCollaboration

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor