Key Account Manager (French speaking)

Alan
Belgium
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer-centric approach","Negotiation","Active listening","Problem-solving","Follow-up","Growth mindset"]

Own a portfolio of strategic Key Accounts for Alan, building strong relationships with key stakeholders and driving adoption across employees and admins. Monitor customer health, address signals of dissatisfaction, and ensure successful onboarding. Lead business reviews with consumption reporting, identify growth opportunities, and execute cross-sell and upsell to meet customer needs. Collaborate with Product as the voice of customers, and support acquisition by promoting Alan’s Key Account Management program.

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Alan
Alan
1 week ago

Key Account Manager (French speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own a portfolio of strategic Key Accounts for Alan, building strong relationships with key stakeholders and driving adoption across employees and admins. Monitor customer health, address signals of dissatisfaction, and ensure successful onboarding. Lead business reviews with consumption reporting, identify growth opportunities, and execute cross-sell and upsell to meet customer needs. Collaborate with Product as the voice of customers, and support acquisition by promoting Alan’s Key Account Management program.
Location: Belgium
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle a portfolio of strategic accounts and flagship companies.
  • •Build and maintain strong customer relationships and identify key needs to help clients achieve goals.
  • •Proactively identify potential dissatisfaction signals and implement solutions.
  • •Ensure successful onboarding of new accounts and promote Alan positioning to drive adoption.
  • •Analyze consumption reports, run business reviews, and drive cross-selling/upselling and contract renegotiations.

Pay and Benefits

Perks:Health InsuranceEquityParental LeaveLearning BudgetHome OfficeFlexible Hours

Key Requirements

  • •At least 5 years of experience in a customer-facing role.
  • •Excellent track record of over-performance.
  • •Experience working with companies of more than 150 employees.
  • •Fluency in French and English (Dutch fluency is a plus).
  • •Strong negotiation and analytical/problem-solving skills, with the ability to create data-based reports.
Experience:5+ yearsHealthcareInsuranceB2BEnterpriseSaaS
Skills:Customer-centric approachNegotiationActive listeningProblem-solvingFollow-upGrowth mindset
Languages:FrenchEnglishDutch

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor