Senior Credit & Collections

OpenAI
San Francisco
Workplace: HybridFull timeUSD 158,000 - 175,000 annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Judgment","Independent project management","Cross-functional collaboration","Written and verbal communication"]

Own global receivables operations for premier, high-touch customer accounts across the U.S. Manage complex collections and AR workstreams, including credit reviews, dispute coordination, escalations, and cash-application handoffs. Partner with Sales, Customer Success, Billing Operations, Legal, Accounting, Finance Systems, and external partners to improve collections coverage, reduce aging/DSO impact, and enable responsible credit decisions. Drive disciplined AR operating cadences using data and AI-enabled workflows.

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FursaFursa
OpenAI
OpenAI
2 months ago

Senior Credit & Collections

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own global receivables operations for premier, high-touch customer accounts across the U.S. Manage complex collections and AR workstreams, including credit reviews, dispute coordination, escalations, and cash-application handoffs. Partner with Sales, Customer Success, Billing Operations, Legal, Accounting, Finance Systems, and external partners to improve collections coverage, reduce aging/DSO impact, and enable responsible credit decisions. Drive disciplined AR operating cadences using data and AI-enabled workflows.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Manager level

Key Responsibilities

  • ā€¢Manage a portfolio of premier, strategic, and high-touch customer accounts, ensuring timely collections and white-glove customer experience.
  • ā€¢Support collections coverage across regional AR areas, including payment follow-up, portal workflows, dispute coordination, and escalation management.
  • ā€¢Support new channel success (marketplace, partner, reseller, agency, ads, and other non-standard collections motions) across priority customer segments.
  • ā€¢Perform credit reviews and customer risk assessments, including payment history, exposure, credit limits, terms, and escalation recommendations.
  • ā€¢Drive resolution of complex AR and customer finance issues and run disciplined AR operating cadences while monitoring portfolio health and DSO/aging impacts.

Pay and Benefits

Salary: USD 158,000 - 175,000 annually
Equity and Bonus:Equity

Key Requirements

  • ā€¢6+ years of experience in credit, collections, accounts receivable, customer finance, or broader Order to Cash operations.
  • ā€¢Experience managing complex enterprise, strategic, or high-touch collections across U.S. and priority AR portfolios in a high-growth/global environment.
  • ā€¢Strong understanding of AR aging, DSO, credit risk, portfolio prioritization, collections strategy, payment terms, disputes, cash application, and queue-based operations.
  • ā€¢Experience supporting customers across key regional AR work areas, including payment practices, documentation norms, tax/invoicing complexity, portal workflows, dispute resolution, and customer communication expectations.
  • ā€¢Comfort working with data/dashboards and systems such as Salesforce and ERP or billing systems; interest in using automation and AI tools to improve collections coverage and prioritization.
Skills:CommunicationJudgmentIndependent project managementCross-functional collaborationWritten and verbal communication
Tech Stack:SalesforceERPBilling systemsDashboardsCustomer portalsAI-enabled workflows

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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