NTT

1 month ago

Security Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Ensure clients’ security infrastructures and systems remain operational by monitoring, investigating, and resolving incidents and problems. Handle client requests/tickets within SLA, manage work queues, update tickets with resolution actions, and execute changes with proper approvals. Partner with automation teams to optimize and automate routine tasks, support L1 escalations, and analyze ticket trends to recommend improvements and reduce repeat issues.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Monitor, identify, investigate, and resolve security incidents and problems to restore service efficiently.
•Manage client requests/tickets using technical expertise and ensure resolution within SLA.
•Update tickets with resolution actions and log incidents promptly when issues/errors are identified.
•Support change management activities with proper documentation, approvals, and compliance with standard procedures.
•Assist L1 triage/escalations, collaborate with automation teams for routine-task automation, and analyze ticket data to recommend improvements.

Key Requirements

•Experience in managed services for security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
•Proficiency in active listening techniques such as paraphrasing and probing to gather more information.
•Strong planning skills to anticipate and adjust to changing circumstances.
•Ability to communicate effectively across cultures and social groups while engaging clients.
•Bachelor’s degree or equivalent IT/computing qualification (or relevant work experience).

Education:

Skills:Active listeningCommunicationPlanningAdaptabilityClient-focused

Tech Stack:ServiceNow

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT