Customer Assistance Representative Full Time (Houston, TX, US)

American Airlines Group
Houston
Workplace: OnsiteFull timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to safety compliance","Troubleshooting","Professionalism"]

Assist airline customers at the Houston airport by greeting travelers, monitoring the ticket counter area, and helping with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on compliance and international travel documents, and support checked-baggage transactions. Provide directions and gate information, assist unaccompanied minors and customers with disabilities, and ensure compliance with DOT/FAA/TSA rules while delivering professional customer service.

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FursaFursa
American Airlines Group
American Airlines Group
2 days ago

Customer Assistance Representative Full Time (Houston, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Assist airline customers at the Houston airport by greeting travelers, monitoring the ticket counter area, and helping with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on compliance and international travel documents, and support checked-baggage transactions. Provide directions and gate information, assist unaccompanied minors and customers with disabilities, and ensure compliance with DOT/FAA/TSA rules while delivering professional customer service.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Greet customers and monitor the ticket counter area for compliance with safety policies and procedures.
  • •Support self-service kiosk check-in and baggage processing (boarding passes/receipts), including loading paper/cleaning kiosk machines.
  • •Troubleshoot kiosk technology issues and coordinate with IT for additional servicing when needed.
  • •Verify carry-on baggage compliance and clear/verifying travel documents for international customers using the Timatic database.
  • •Assist with checked baggage transactions and physical baggage movement, including unaccompanied minors and customers with disabilities, while providing gate information and directions.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVisionFlexible Spending401kEmployee AssistancePet InsuranceHotel DiscountsCar DiscountsCruise Discounts

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Be 18+ and able to read, write, speak, and understand English fluently.
  • •Must be authorized to work in the U.S.
  • •Must complete a pre-employment drug screen and comprehensive background check/fingerprinting; FAA criminal background checks for unescorted SIDA access if applicable.
  • •Preferred: working knowledge of Sabre (or another Passenger Service System) and prior face-to-face customer service experience.
Education:High School
Skills:Customer serviceCommunicationAttention to safety complianceTroubleshootingProfessionalism
Licenses:Driver’s license
Languages:English
Tech Stack:SabrePassenger Service SystemTimaticKiosk machinesBoarding passReceiptsSelf-tagging

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn