Café Ambassador- Walnut Creek (Part Time)

Discover Financial
United States
Workplace: OnsitePart timeUSD 59,800 - 64,584 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","De-escalation","Attention to detail","Flexibility"]

Serve as a high-end service specialist and brand guide in the Café, welcoming guests and connecting digital banking with human support. You’ll proactively engage customers, explain Capital One products through genuine conversation, troubleshoot mobile tools, and handle escalations and complaints in line with compliance requirements. Host and support community events, foster an inclusive guest experience, and stay agile on your feet throughout flexible shifts.

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Discover Financial
Discover Financial
1 week ago

Café Ambassador- Walnut Creek (Part Time)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a high-end service specialist and brand guide in the Café, welcoming guests and connecting digital banking with human support. You’ll proactively engage customers, explain Capital One products through genuine conversation, troubleshoot mobile tools, and handle escalations and complaints in line with compliance requirements. Host and support community events, foster an inclusive guest experience, and stay agile on your feet throughout flexible shifts.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests in a high-energy Café environment and act as a guide to digital banking.
  • •Share the value of Capital One products and services through genuine conversation, without traditional sales goals.
  • •Help customers navigate the digital ecosystem and troubleshoot mobile tools.
  • •Support and host local events that promote financial health in line with established programs and partnerships.
  • •Advocate for customers, problem-solve, and handle complaints/escalations according to compliance and regulatory requirements.

Pay and Benefits

Salary: USD 59,800 - 64,584 annually
Perks:Health InsuranceDentalVisionPaid Leave401kPaid ParentalLife InsuranceDisability InsuranceEducation Assistance

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Associate’s degree (preferred).
  • •2+ years of banking experience (preferred).
  • •Proficient in G-Suite and strong written and oral communication skills (preferred).
Experience:1+ yearsBanking
Education:High School
Skills:CommunicationProblem-solvingDe-escalationAttention to detailFlexibility
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn