Field Service Representative

Trane Technologies
Italy
Workplace: OnsiteFull timeEUR 41,451.66 - 66,300 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: high_schoolSkills: ["Customer Focus","Technical Expertise","Problem Solving","Safety Awareness","Collaboration","Adaptability","Time Management","Customer service","Communication"]

Provide expert on-site technical support and maintenance for Trane Technologies HVAC products, ensuring system reliability and a great customer experience. Troubleshoot issues, investigate performance problems, maintain accurate service documentation, and communicate technical updates and recommendations. Partner with sales, engineering, and service teams, deliver technical training for service/installation technicians, administer warranty and corrective actions, and support emergency on-call activities while following safety and compliance requirements.

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Trane Technologies
Trane Technologies
16 hours ago

Field Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide expert on-site technical support and maintenance for Trane Technologies HVAC products, ensuring system reliability and a great customer experience. Troubleshoot issues, investigate performance problems, maintain accurate service documentation, and communicate technical updates and recommendations. Partner with sales, engineering, and service teams, deliver technical training for service/installation technicians, administer warranty and corrective actions, and support emergency on-call activities while following safety and compliance requirements.
Location: Italy
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day technical support to customers, dealers, and internal/external teams via phone and onsite assistance.
  • •Communicate technical information, service bulletins/alerts/updates, and recommendations to improve system performance and reliability.
  • •Conduct product performance investigations, document quality issues, and maintain accurate service records and reports.
  • •Deliver and continuously improve technical training programs for service and installation technicians, including equipment operation and maintenance guidance.
  • •Administer corrective action programs, concessions, and warranty claim processes; respond to consumer inquiries and complaints; follow safety, environmental, and compliance requirements.
Travel: Low travel

Pay and Benefits

Salary: EUR 41,451.66 - 66,300 annually

Key Requirements

  • •High school diploma; technical degree or certification in HVAC, refrigeration, or a related field preferred.
  • •5+ years of field service experience in HVAC, refrigeration, or mechanical/electrical systems.
  • •Strong mechanical, electrical, and troubleshooting skills.
  • •Ability to read and interpret technical drawings, schematics, and equipment manuals.
  • •Proficiency with mobile devices and service management software; valid driver’s license.
Experience:5+ yearsHVACRefrigeration
Education:High School
Skills:Customer FocusTechnical ExpertiseProblem SolvingSafety AwarenessCollaborationAdaptabilityTime ManagementCustomer serviceCommunication
Licenses:Valid driver’s license
Tech Stack:HVACRefrigerationService management softwareMobile devices

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn