Stage Experience Lead - Full Time

Sephora
Victoria
Workplace: OnsiteFull timeCAD 22.85 - 28.55 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Influencing","Team leadership","Coaching"]

Lead client experience across Sephora’s sales floor departments in the assigned Victoria location. Ensure the on-stage team executes Sephora’s selling model, responds to client feedback, and supports department-level improvements through the client feedback process. Help train and enable cast on client interactive technology, support in-store events, and coach performance within your assigned area to drive sales and business opportunities.

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FursaFursa
Sephora
Sephora
6 days ago

Stage Experience Lead - Full Time

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead client experience across Sephora’s sales floor departments in the assigned Victoria location. Ensure the on-stage team executes Sephora’s selling model, responds to client feedback, and supports department-level improvements through the client feedback process. Help train and enable cast on client interactive technology, support in-store events, and coach performance within your assigned area to drive sales and business opportunities.
Location: Victoria
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within the assigned Sephora location, ensuring execution of Sephora’s selling model and outstanding client service.
  • •Ensure on-stage cast properly execute the selling model and support timely response to client feedback by department.
  • •Support training for World selling cast on Client Interactive Technology.
  • •Support in-store events as needed to help the store achieve goals and meet client needs.
  • •Coach and participate in performance assessment and development through regular check-ins with direct reports.

Pay and Benefits

Salary: CAD 22.85 - 28.55 hourly

Key Requirements

  • •1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills and the ability to influence business partners at all levels.
  • •Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast.
  • •Ability to coach performance management situations within the assigned area of the store.
  • •Support that teams execute Sephora’s selling model and provide outstanding client service.
Experience:1-3 years
Skills:CommunicationInfluencingTeam leadershipCoaching
Tech Stack:Client Interactive Technology

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn