Customer Solutions Advocate (Collections)

Fifth Third Bancorp
Michigan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Listening","Negotiation","Customer service","Conflict management","Time management","Organizational skills","Problem-solving"]

Propose and document solutions for mid-stage, late-stage, and high-risk delinquent consumer accounts while mitigating risk in line with departmental, investor, and legal guidelines. Contact defaulted customers via manual or automated dialing to obtain payment commitments, monitor accounts for alternatives to repossession or foreclosure, and use multiple systems for skip tracing and resolution. Handle escalated cases with strong conflict management and mentor peers as a subject matter expert.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Customer Solutions Advocate (Collections)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Propose and document solutions for mid-stage, late-stage, and high-risk delinquent consumer accounts while mitigating risk in line with departmental, investor, and legal guidelines. Contact defaulted customers via manual or automated dialing to obtain payment commitments, monitor accounts for alternatives to repossession or foreclosure, and use multiple systems for skip tracing and resolution. Handle escalated cases with strong conflict management and mentor peers as a subject matter expert.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Contact defaulted customers using manual or automated dialing to obtain payment commitments for delinquency resolutions
  • •Monitor delinquent accounts to identify situations where alternatives to repossessions, bankruptcies, or foreclosure may exist
  • •Use multiple systems to identify, evaluate, and resolve reasons for delinquency and review related metrics
  • •Perform skip tracing by accessing statements, applications, and third-party vendor services to improve customer contact and account resolution
  • •Handle escalated situations in compliance with quality procedures and escalate unique complaints/accounts to leadership; mentor and train peers

Key Requirements

  • •High school diploma or equivalent
  • •Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
  • •Proficient oral, written, and interpersonal communication skills with listening and negotiation abilities
  • •Excellent customer service and attention to detail
  • •Ability to work in a call center environment with basic math and analytical skills
Experience:1+ years
Education:High School
Skills:CommunicationListeningNegotiationCustomer serviceConflict managementTime managementOrganizational skillsProblem-solving
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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