NTT

3 weeks ago

SAP Basis Customer Consultant with German

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Last checked: 11 hours agoStatus: Live

Job Summary

Own end-to-end customer engagement for SAP Enterprise Cloud Services, focusing on SAP S/4HANA private cloud deliverables. Drive onboarding, service kickoffs, periodic service reviews, and release/maintenance project initiation, while supporting issue mitigation, escalation handling, SLA credit case reviews, and change requests. Collaborate with project leads and internal delivery teams to orchestrate scope, budget, and milestones, and support continuous improvement and customer satisfaction surveys.

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support sales handover to SAP Enterprise Cloud Services and lead customer onboarding.
•Initiate digital service kickoffs and ensure periodic service reviews to track service quality.
•Orchestrate service/project delivery across scope, budget, and milestones, including onboarding/transitioning customers.
•Support de-escalations and critical situations with Major Incident Management and SAP teams as applicable.
•Execute and support problem management, continuous improvement, and customer satisfaction survey support.

Pay and Benefits

Perks:Health InsuranceRemote WorkLearning Budget

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field.
•Minimum 5–10 years of experience as an SAP technical consultant with 2+ years in a customer-facing role.
•Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
•Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.
•Good understanding of SAP Enterprise Cloud Services operations and automation tools (e.g., SPC, TIC).

Experience:5-10 yearsSAPCloud servicesIT servicesEnterprise cloud

Education:Bachelor's in Computer Science, Information Technology (or related field)

Skills:Customer focusRelationship buildingResults-drivenSelf-organizedDecision making

Languages:EnglishGerman

Tech Stack:SAP BasisSAP S/4HANASAP Enterprise Cloud ServicesSAP HECSPCTICMajor Incident Management (MIM)IT Service ManagementITILLeanAzureAWSGCPS/4H CloudNetwork interfacesLoad BalancerCloud architectureInfrastructure updates

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT