Manager, Client Service

Kantar
Chicago, New York, Detroit
Workplace: HybridFull timeUSD 79,100 - 96,700 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Time management","Problem-solving","Critical thinking","Process improvement"]

Manage client relationships and oversee the execution of media effectiveness research projects. Lead planning, study setup, survey design, data analysis, and delivery of high-quality insights and presentations. Own project timelines and quality, scope and kick off new work, and collaborate across teams. Provide guidance to junior team members, support proposal development with sales partners, and continuously improve processes to optimize efficiency without sacrificing quality.

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Kantar
Kantar
1 day ago

Manager, Client Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage client relationships and oversee the execution of media effectiveness research projects. Lead planning, study setup, survey design, data analysis, and delivery of high-quality insights and presentations. Own project timelines and quality, scope and kick off new work, and collaborate across teams. Provide guidance to junior team members, support proposal development with sales partners, and continuously improve processes to optimize efficiency without sacrificing quality.
Location: Chicago, New York, Detroit
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Execute Media Solution projects and support higher-complexity work and/or advise team members on task completion.
  • •Optimize delivery efficiency without sacrificing quality while building expertise in media capabilities, solutions, and analytic methods.
  • •Lead day-to-day work including study setup, survey design, data analysis, report writing, and presentation of results for medium-to-high complexity projects.
  • •Own project timelines and quality; collaborate with client teams and across departments to deliver exceptional service and insights.
  • •Lead meetings for scoping/kicking off projects and present data results to clients and their end clients; guide junior team members and support proposal development with sales partners.

Pay and Benefits

Salary: USD 79,100 - 96,700 annually
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter Benefits

Key Requirements

  • •2+ years of professional experience in a client service market research role with exposure to quantitative methodologies.
  • •Strong process and time management skills with prior project management experience and the ability to meet competing deadlines.
  • •Proficiency with Microsoft Office tools and ability to learn other business/data tools (e.g., data management/cross tab and proprietary tools).
  • •Strong attention to detail with experience managing multiple workstreams across teams.
  • •Bachelor’s degree in market research/marketing or a related social science and analytic discipline.
Experience:2+ yearsMarket research
Education:Bachelor's in market research/marketing or related social science and analytic disciplines
Skills:CommunicationTime managementProblem-solvingCritical thinkingProcess improvement
Tech Stack:Microsoft OfficeCross tabData management

Company Brief

Kantar
Global data, insights and consulting company providing market research, analytics, and strategic advisory services to help brands, media companies and organizations understand consumer behavior and drive business growth.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 1993
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn