Senior Technical Support Specialist - UPS

Eaton
Finland
Workplace: HybridContractFunction: IT Support & HelpdeskSkills: ["Communication","Interpersonal skills","Problem-solving","Teamwork","Adaptability","Customer service"]

Act as a technical expert for Eaton EMEA 3-phase UPS products, supporting Field Service Engineers (FSEs) and partners across the region. Diagnose and resolve UPS technical issues, lead troubleshooting and corrective actions during challenging field incidents, and report field findings to the Quality organization. Deliver service trainings (onsite, remote, and E Learning), create and maintain technical documentation and a service knowledge base, and provide field service input to product development, Engineering, and Sales.

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Eaton
Eaton
2 days ago

Senior Technical Support Specialist - UPS

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Last checked: 5 hours agoStatus: Live

Job Summary

Act as a technical expert for Eaton EMEA 3-phase UPS products, supporting Field Service Engineers (FSEs) and partners across the region. Diagnose and resolve UPS technical issues, lead troubleshooting and corrective actions during challenging field incidents, and report field findings to the Quality organization. Deliver service trainings (onsite, remote, and E Learning), create and maintain technical documentation and a service knowledge base, and provide field service input to product development, Engineering, and Sales.
Location: Finland
Workplace: Hybrid
Employment Type: Contract
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical expertise to support smooth operations for Eaton EMEA 3-phase UPS products for FSEs and partners across EMEA
  • •Diagnose and resolve technical issues with 3-phase UPS systems and lead troubleshooting with corrective actions in challenging field incidents
  • •Provide first-class technical support to local and regional field service engineers in their daily activities
  • •Run service trainings for FSEs and ASPs (onsite, remote, and E Learning) and improve training content and quality
  • •Create and maintain service documentation, including a comprehensive service knowledge base, field service bulletins, and service guides, and contribute field service input to product development, Engineering, and Sales

Key Requirements

  • •University degree
  • •Solid experience in the Electrical and/or Electronic industry
  • •Technical knowledge of power electronics and/or three-phase electrical systems and solutions
  • •Experience with UPS technologies
  • •Basic computer and IT skills, with strong communication, interpersonal, problem-solving, teamwork, adaptability, and customer service attitude
Experience:ElectricalElectronicsUPS
Skills:CommunicationInterpersonal skillsProblem-solvingTeamworkAdaptabilityCustomer service
Tech Stack:Power electronicsThree phase electrical systemsUPS technologies

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn