Counter Manager - Macy's Willowbrook (Houston, TX, US)

Pandora Group
Houston
Workplace: OnsiteFull timeUSD 17.1 - 21.45 hourlyFunction: SalesExperience: 3+ yearsSkills: ["Communication","Leadership","Coaching","Recruiting","Analytical thinking"]

Lead a Pandora Shop-in-Shop counter at Macy’s by driving and exceeding comp sales and transaction targets while delivering exceptional “fan-first” customer experiences. Coach and manage part-time Sales Associates and Sales Leads through sales training and performance feedback. Own daily operations, weekly scheduling, and inventory controls (replenishment, cycle counts, and backstock) and ensure compliance with Pandora and Macy’s security and loss-prevention policies.

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FursaFursa
Pandora Group
Pandora Group
1 month ago

Counter Manager - Macy's Willowbrook (Houston, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a Pandora Shop-in-Shop counter at Macy’s by driving and exceeding comp sales and transaction targets while delivering exceptional “fan-first” customer experiences. Coach and manage part-time Sales Associates and Sales Leads through sales training and performance feedback. Own daily operations, weekly scheduling, and inventory controls (replenishment, cycle counts, and backstock) and ensure compliance with Pandora and Macy’s security and loss-prevention policies.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
  • •Train, coach, and inspire part-time Sales Associates and Sales Leads, providing feedback and targeted coaching.
  • •Prepare weekly schedules aligned with peak sales hours to optimize staffing and payroll efficiency.
  • •Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
  • •Ensure visual merchandising and compliance with Pandora and Macy’s operational, security, POS, and loss prevention policies.

Pay and Benefits

Salary: USD 17.1 - 21.45 hourly
Perks:Health InsuranceDentalVision401kDisabilityLife InsuranceLearning BudgetProduct Discounts

Key Requirements

  • •Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally fashion/luxury/jewelry retail.
  • •Ability to communicate effectively in written and verbal formats and connect with people at all levels.
  • •Strong business acumen and analytical thinking to deliver positive results.
  • •Experience recruiting, retaining, and developing teams, including succession planning and internal mobility.
  • •Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
Experience:3+ yearsFashionLuxuryJewelryRetail
Skills:CommunicationLeadershipCoachingRecruitingAnalytical thinking
Tech Stack:Microsoft Office 365KWIPOS systemsApplicant tracking systems

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website