Fiserv

6 days ago

Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support bank partners, merchants, and cardholders with inbound calls for electronic payments and financial services. Resolve routine and moderately complex issues by researching account details, following procedures, troubleshooting basic payment/service problems, and documenting outcomes accurately in support systems. Escalate higher-risk or unresolved cases per service and compliance guidelines while meeting call center productivity, quality, attendance, and communication expectations.

Location: Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia, Arizona

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound calls from bank partners, merchants, and cardholders about electronic payments, account activity, and service-related questions.
•Resolve routine and moderately complex customer issues by researching account details and completing next steps accurately.
•Troubleshoot basic technical and service issues related to payment processing and associated support inquiries.
•Document customer interactions, actions taken, and resolution outcomes with high accuracy in designated systems.
•Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines; meet productivity, quality, attendance, and call handling expectations.

Pay and Benefits

Salary: USD 31,200 - 46,800

Perks:Health InsuranceDentalVisionLifeDisabilityRetirementTuition AssistancePaid LeavePaid HolidaysRemote Work

Key Requirements

•1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment.
•1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document interactions during active calls.
•1+ years of experience in a call center, financial services support, technology support, or remote customer service environment.
•Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar inquiries.
•High school diploma (or GED) or equivalent combination of education and related experience/military experience.

Experience:1+ yearsFinancial servicesPaymentsCall center

Education:High School

Skills:CommunicationAccuracyProblem-solving

Languages:SpanishEnglish

Eligibility

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

6 days ago

Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound calls from bank partners, merchants, and cardholders about electronic payments, account activity, and service-related questions.
•Resolve routine and moderately complex customer issues by researching account details and completing next steps accurately.
•Troubleshoot basic technical and service issues related to payment processing and associated support inquiries.
•Document customer interactions, actions taken, and resolution outcomes with high accuracy in designated systems.
•Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines; meet productivity, quality, attendance, and call handling expectations.

Pay and Benefits

Salary: USD 31,200 - 46,800

Perks:Health InsuranceDentalVisionLifeDisabilityRetirementTuition AssistancePaid LeavePaid HolidaysRemote Work

Key Requirements

•1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment.
•1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document interactions during active calls.
•1+ years of experience in a call center, financial services support, technology support, or remote customer service environment.
•Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar inquiries.
•High school diploma (or GED) or equivalent combination of education and related experience/military experience.

Experience:1+ yearsFinancial servicesPaymentsCall center

Education:High School

Skills:CommunicationAccuracyProblem-solving

Languages:SpanishEnglish

Eligibility

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn