Contact Center Sr Specialist

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Customer empathy","Customer centricity","Conflict resolution","Problem-solving","Time management"]

Handle incoming customer calls in a contact center role focused on delivering high-quality solutions. Help customers bank better by recommending products and services aligned to their needs, while building deeper knowledge of the banking industry to resolve inquiries with increasing complexity. Participate in coaching and development through observations of recorded calls. Work within a collaborative culture supported by comprehensive training and fixed schedules (no rotations).

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Citizens Bank
Citizens Bank
3 days ago

Contact Center Sr Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle incoming customer calls in a contact center role focused on delivering high-quality solutions. Help customers bank better by recommending products and services aligned to their needs, while building deeper knowledge of the banking industry to resolve inquiries with increasing complexity. Participate in coaching and development through observations of recorded calls. Work within a collaborative culture supported by comprehensive training and fixed schedules (no rotations).
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Field incoming customer calls to deliver high-quality solutions
  • •Recommend products and services that meet customers’ banking needs
  • •Build knowledge of the banking industry to handle increasingly complex inquiries
  • •Produce high-quality work with satisfaction and pride
  • •Support coaching and development through observations of recorded calls

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPaid Leave401kEquity

Key Requirements

  • •3+ years of exceptional customer service or sales experience, preferably in a financial setting
  • •Previous call center experience (inbound/outbound)
  • •Positive, customer-focused mindset with strong listening and problem-solving
  • •Strong verbal and written communication skills
  • •High school degree (or equivalent) and computer proficiency
Experience:3+ yearsFinancial services
Education:High School
Skills:Customer empathyCustomer centricityConflict resolutionProblem-solvingTime management

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website