Café Ambassador- West County Center - Part Time

Discover Financial
United States
Workplace: OnsitePart timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","De-escalation","Flexibility"]

Serve as the face of digital banking in a community café, welcoming guests and connecting them to Capital One’s products through conversation. Guide customers through mobile tools, troubleshoot tech challenges, and resolve issues in line with compliance requirements while de-escalating escalated situations when needed. Host local events that support financial health and help foster an inclusive, supportive guest experience while staying active throughout the day.

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Discover Financial
Discover Financial
1 month ago

Café Ambassador- West County Center - Part Time

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the face of digital banking in a community café, welcoming guests and connecting them to Capital One’s products through conversation. Guide customers through mobile tools, troubleshoot tech challenges, and resolve issues in line with compliance requirements while de-escalating escalated situations when needed. Host local events that support financial health and help foster an inclusive, supportive guest experience while staying active throughout the day.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests in the café to bridge digital innovation and human connection.
  • •Share the value of Capital One’s products and services through genuine conversation without sales quotas.
  • •Guide customers through mobile tools and troubleshoot digital banking issues.
  • •Host and support local events that promote financial health, following established programs and partnerships.
  • •Support issue resolution and handle complaints/escalated situations in alignment with compliance requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPaid LeaveEducation Assistance401kParental LeaveLife InsuranceDisability InsuranceChildcare

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Associate’s degree (preferred).
  • •2+ years of banking experience (preferred).
  • •Proficient in G-Suite and strong written and oral communication skills (preferred).
Experience:1+ yearsBankingRetailCustomer service
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingDe-escalationFlexibility
Certifications:GED
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn