Product Operations Manager (Multiple Positions)

TikTok
San Jose
Workplace: OnsiteFull timeUSD 168,917 - 178,917 annuallyFunction: Business OperationsExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Problem-solving","Cross-functional collaboration","Data-driven decision-making"]

Own cross-functional product operations by working with algorithm teams to refine NLP models for intent recognition and routing, and partnering with customer service on data labeling for training. Build monitoring to track model performance, diagnose anomalies, and drive actionable optimizations to models and workflows. Serve as the bridge between business and algorithm teams, ensuring technical solutions align with operational needs and clearly communicate AI concepts to non-technical stakeholders.

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FursaFursa
TikTok
TikTok
11 hours ago

Product Operations Manager (Multiple Positions)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own cross-functional product operations by working with algorithm teams to refine NLP models for intent recognition and routing, and partnering with customer service on data labeling for training. Build monitoring to track model performance, diagnose anomalies, and drive actionable optimizations to models and workflows. Serve as the bridge between business and algorithm teams, ensuring technical solutions align with operational needs and clearly communicate AI concepts to non-technical stakeholders.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Work with algorithm teams to refine NLP models for improved intent recognition and routing.
  • •Collaborate with customer service teams to design and implement data labeling for model training.
  • •Build a data monitoring system to track model performance, analyze anomalies, and identify root causes.
  • •Use data insights to propose actionable optimizations for models and operational workflows.
  • •Act as liaison between business and algorithm teams, aligning technical solutions with operational needs and communicating AI concepts to non-technical stakeholders.

Pay and Benefits

Salary: USD 168,917 - 178,917 annually

Key Requirements

  • •Master’s degree (or foreign equivalent) in Computer Science, Engineering, Analytics, Management, Mathematics, Statistics, or related field with 1 year of related work experience; OR Bachelor’s degree (or foreign equivalent) with 3 years of related work experience.
  • •1 year of project management experience collaborating with cross-functional teams to design, develop, and implement data-driven business strategies.
  • •SQL, Python, Tableau, or Excel for translating data.
  • •1 year managing project/program risk and issues to meet deadlines, schedules, resourcing, or budget via identifying, communicating, and triaging resolutions.
  • •Analyze data to build/manage datasets and create dashboards for product planning; interface with business leaders and stakeholders to present strategy, timelines, and status documents.
Experience:1-3 yearsAnalytics
Education:Bachelor's in Computer Science, Engineering (any), Analytics (any), Management, Mathematics, Statistics, or a related field
Skills:CommunicationStakeholder managementProblem-solvingCross-functional collaborationData-driven decision-making
Tech Stack:NLPSQLPythonTableauExcel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn