Dell

2 weeks ago

Consultant, Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own customer contractual service and support requirements by coordinating problem-solving across support teams, account teams, field service, and customers. Serve as the customer’s primary point of contact and single point of warranty support on a 24x7x365 basis, including communications and technical resolution management. Partner with Dell teams to plan and sustain Dell solutions, design customer solutions, support installation/integration, and provide feedback on observed issues while driving continuous improvement.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Ensure custom contractual service/support requirements are understood and managed to the customer’s Statement of Work (SOW).
•Coordinate communication and problem-solving efforts between support teams, account teams, field service, and customers.
•Serve as the single point of warranty support and provide customer account management on a 24x7x365 basis, including resource coordination and technical resolution management.
•Identify and leverage Dell and partner resources to satisfy customer technical needs; support end-to-end planning and sustainment of Dell solutions, including solution design and installation/customization/integration support.
•Provide feedback on observed/known issues and develop/maintain tailored customer support plans; contribute to warranty and maintenance strategies and best practices.

Pay and Benefits

Salary: USD 162,350 - 210,100

Key Requirements

•U.S. Citizen; eligible for Department of Energy (DOE) site access.
•Strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management for large-scale HPC/high-density compute systems.
•Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn-in testing, and contractual support deliverables.
•Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture and diagnostics.
•Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.

Experience:HPCHigh-density computeDatacenterWarranty support

Skills:CommunicationCoordinationProblem-solvingProject managementCustomer relationship management

Tech Stack:PowerEdgeGPU/accelerator nodesIDRACOpenManageFirmwareBIOSH100H200NVLinkInfiniBandLinuxCLI troubleshootingLog analysisNVIDIA InfiniBandRoCERDMAXCATBrightWarewulfObservability

Eligibility

Nationality:US National

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 weeks ago

Consultant, Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Ensure custom contractual service/support requirements are understood and managed to the customer’s Statement of Work (SOW).
•Coordinate communication and problem-solving efforts between support teams, account teams, field service, and customers.
•Serve as the single point of warranty support and provide customer account management on a 24x7x365 basis, including resource coordination and technical resolution management.
•Identify and leverage Dell and partner resources to satisfy customer technical needs; support end-to-end planning and sustainment of Dell solutions, including solution design and installation/customization/integration support.
•Provide feedback on observed/known issues and develop/maintain tailored customer support plans; contribute to warranty and maintenance strategies and best practices.

Pay and Benefits

Salary: USD 162,350 - 210,100

Key Requirements

•U.S. Citizen; eligible for Department of Energy (DOE) site access.
•Strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management for large-scale HPC/high-density compute systems.
•Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn-in testing, and contractual support deliverables.
•Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture and diagnostics.
•Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.

Experience:HPCHigh-density computeDatacenterWarranty support

Skills:CommunicationCoordinationProblem-solvingProject managementCustomer relationship management

Tech Stack:PowerEdgeGPU/accelerator nodesIDRACOpenManageFirmwareBIOSH100H200NVLinkInfiniBandLinuxCLI troubleshootingLog analysisNVIDIA InfiniBandRoCERDMAXCATBrightWarewulfObservability

Eligibility

Nationality:US National

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor