Technical Support Engineer 1 - Round Rock, Texas

Dell
United States
Workplace: OnsiteFull timeUSD 60,000 - 78,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Customer focus","Communication"]

Provide remote and on-site technical support for Dell enterprise customers. Diagnose and troubleshoot server, storage, and networking issues, analyze cases to identify root causes, recommend solutions, and document problems. Manage customer cases to keep records accurate, respond to escalations, and keep customers informed throughout. Work shifts that may include evenings, weekends, and holidays, collaborating with technical advisors to maximize returns on IT investments.

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Dell
Dell
2 days ago

Technical Support Engineer 1 - Round Rock, Texas

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Last checked: 17 hours agoStatus: Live

Job Summary

Provide remote and on-site technical support for Dell enterprise customers. Diagnose and troubleshoot server, storage, and networking issues, analyze cases to identify root causes, recommend solutions, and document problems. Manage customer cases to keep records accurate, respond to escalations, and keep customers informed throughout. Work shifts that may include evenings, weekends, and holidays, collaborating with technical advisors to maximize returns on IT investments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Identify, troubleshoot, and recommend solutions to enterprise problems using diagnostic techniques and keeping customers informed.
  • •Perform case management to keep cases up to date and accurate.
  • •Identify, research, and input unique or recurring customer problems.
  • •Provide timely responses to customer escalations and own issues to resolution.
  • •Work shift coverage including evenings and weekends (as required).

Pay and Benefits

Salary: USD 60,000 - 78,000 annually

Key Requirements

  • •2 to 5 years of related experience.
  • •Knowledge of server and storage hardware.
  • •Knowledge of general networking and current server operating systems (Windows, Linux, or VMWare).
  • •Strong customer focus and communication skills.
  • •Ability to take on shift work including holidays and weekends.
Experience:2-5 years
Education:Bachelor's
Skills:Customer focusCommunication
Certifications:A+CCNAVMware
Tech Stack:Server hardwareStorage hardwareNetworkingWindowsLinuxVMWare

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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