Fresha

4 weeks ago

Customer Success Manager (San Diego)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own the onboarding lifecycle and manage a high-volume partner funnel to launch 40-50 accounts per month with an average onboarding lead time of 7 business days. Build premium partner ecosystem profiles, coordinate data with offshore teams, and nurture relationships post-onboarding through QBRs, while collaborating cross-functionally to ensure a flawless partner journey.

Location: San Diego

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the onboarding lifecycle: map out business requirements, communicate project plans, and manage timelines, pre-scopes, and technical configurations to get partners live efficiently.
•Manage a high-volume funnel: build, launch, and train 40 to 50 accounts per month with an onboarding lead time of 7 business days.
•Build premium ecosystem profiles: ensure quality partner profiles on the Fresha ecosystem (Booking Software, Marketplace, Fresha Pay).
•Data coordination: communicate with offshore teams to ensure accurate manual data entry and migration.
•Relationship management & retention: nurture portfolio with regular contact and quarterly business reviews (QBRs) post-onboarding; drive partner success while protecting retention.

Pay and Benefits

Perks:Health InsurancePensionFree Counseling

Key Requirements

•2+ years of experience in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB start-up/scale-up environment.
•Project coordination experience or certification is highly desired.
•A genuine desire to help partners solve problems and grow their businesses.
•Language Skills: Professional proficiency in French is highly preferred but not required.
•Strong organization and verbal/written communication to influence partners and collaborate across teams.

Experience:2+ yearsSaaSBeauty & Wellness

Skills:CommunicationOrganizationRelationship-buildingProblem-solving

Certifications:PMP

Languages:EnglishFrench

Tech Stack:HubSpot

Company Brief

Fresha

Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Fresha

4 weeks ago

Customer Success Manager (San Diego)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Diego

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the onboarding lifecycle: map out business requirements, communicate project plans, and manage timelines, pre-scopes, and technical configurations to get partners live efficiently.
•Manage a high-volume funnel: build, launch, and train 40 to 50 accounts per month with an onboarding lead time of 7 business days.
•Build premium ecosystem profiles: ensure quality partner profiles on the Fresha ecosystem (Booking Software, Marketplace, Fresha Pay).
•Data coordination: communicate with offshore teams to ensure accurate manual data entry and migration.
•Relationship management & retention: nurture portfolio with regular contact and quarterly business reviews (QBRs) post-onboarding; drive partner success while protecting retention.

Pay and Benefits

Perks:Health InsurancePensionFree Counseling

Key Requirements

•2+ years of experience in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB start-up/scale-up environment.
•Project coordination experience or certification is highly desired.
•A genuine desire to help partners solve problems and grow their businesses.
•Language Skills: Professional proficiency in French is highly preferred but not required.
•Strong organization and verbal/written communication to influence partners and collaborate across teams.

Experience:2+ yearsSaaSBeauty & Wellness

Skills:CommunicationOrganizationRelationship-buildingProblem-solving

Certifications:PMP

Languages:EnglishFrench

Tech Stack:HubSpot

Company Brief

Fresha

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn